Question 1

Quality can improve profitability by reducing costs.Which of the following is not an aspect of reduced costs by quality improvements?

Accepted Answer

A)  flexible pricing
B)  increased productivity
C)  lower rework and scrap costs
D)  lower warranty costs
E)  All of the above are aspects of reduced costs by quality improvements.F) All of the above
G) A) and B)

Question 2

"Quality Is Free," meaning that the costs of poor quality have been understated,is the work of:

Accepted Answer

A)  W.Edwards Deming.
B)  Joseph M.Juran.
C)  Philip B.Crosby.
D)  Crosby,Stills,and Nash.
E)  Armand Feigenbaum.F) C) and D)
G) All of the above

Question 3

"Quality lies in the eyes of the beholder" is:

Accepted Answer

A)  an unrealistic definition of quality.
B)  a user-based definition of quality.
C)  a manufacturing-based definition of quality.
D)  a product-based definition of quality.
E)  the definition of quality proposed by the American Society for Quality.F) A) and B)
G) B) and E)

Question 4

PDCA,developed by Shewhart,stands for which of the following?

Accepted Answer

A)  Plan-Do-Check-Act
B)  Plan-Develop-Check-Accept
C)  Problem-Develop Solution-Check-Act
D)  Problem-Do-Continue-Act
E)  Prepare-Develop-Create-AssessF) B) and C)
G) B) and E)

Question 5

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

Accepted Answer

A)  internal benchmarking.
B)  Six Sigma.
C)  ISO 9000.
D)  Taguchi concepts.
E)  process control charts.F) C) and D)
G) B) and D)

Question 6

All of the following costs are likely to decrease as a result of better quality EXCEPT:

Accepted Answer

A)  customer dissatisfaction costs.
B)  inspection costs.
C)  scrap costs.
D)  warranty and service costs.
E)  maintenance costs.F) A) and B)
G) D) and E)

Question 7

Internal failure costs are associated with scrap,rework,and downtime.

Accepted Answer

A) True 
 B)False

Question 8

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers.This is an example of which quality principle?

Accepted Answer

A)  PDCA
B)  internal failure costs
C)  appraisal costs
D)  cost of poor quality is underestimated
E)  prevention costsF) None of the above
G) C) and D)

Question 9

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

Accepted Answer

The answer of ________ selects a demonstrated standard of performance...

Question 10

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

Accepted Answer

A) True 
 B)False

Question 11

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements regarding "Six Sigma" is TRUE?

Accepted Answer

A)  The term has two distinct meanings-one is statistical;the other is a comprehensive quality system.
B)  Six Sigma means that about 94 percent of a firm's output is free of defects.
C)  The Six Sigma program was developed by Toyota in the 1970s.
D)  The Six Sigma program is for manufacturing firms and is not applicable to services.
E)  Six Sigma certification is granted by the International Standards Organization (ISO) .F) B) and D)
G) C) and E)

Question 13

Conforming to standards is the focus of the product-based definition of quality.

Accepted Answer

A) True 
 B)False

Question 14

What is the quality loss function (QLF)?

Accepted Answer

The quality loss function iden...

Question 15

Management is concerned that workers create more product defects at the very beginning and end of a work shift than at other times of their eight-hour workday.Construct a scatter diagram with the following data collected last week.Is management justified in its belief?

Accepted Answer

Solution: <img  loading="lazy" src="/assets/images/blured-textbook.svg" class="d-inline m-1" alt="blured image" width="139" height="30"> There is fairly con...

Question 16

A professor teaches two sections of a class,one on MWF for 50 minutes per day and another on T/TH for 75 minutes per day.Use the following information to construct a scatter diagram with test # on the x-axis and score on the y-axis.Should the professor argue for a change in the university's scheduling?
MWF Section Test Results Test # T/Th Test Results
75 1 82
70 2 77
65 3 73
65 4 70
70 5 76

Accepted Answer

<img  loading="lazy" src="/assets/images/blured-textbook.svg" class="d-inline m-1" alt="blured image" width="139" height="30"> It appears that the T/TH sect...

Question 17

Suppose that a firm has historically been achieving "Three Sigma" quality.If the firm later changes its quality management practices such that it begins to achieve "Six Sigma" quality,which of the following phenomena will result?

Accepted Answer

A)  The average number of defects will be cut in half.
B)  The specification limits will be moved twice as far from the mean.
C)  The average number of defects will be cut by 99.9997%.
D)  The average number of defects will be cut by 99.87%.
E)  The average number of defects will be cut by 99.73%.F) A) and D)
G) None of the above

Question 18

Techniques for building employee empowerment include:

Accepted Answer

A)  building communication networks that include employees.
B)  developing open,supportive supervisors.
C)  moving responsibility from both managers and staff to production employees.
D)  building high-morale organizations.
E)  All of the above are techniques for employee empowerment.F) C) and D)
G) B) and E)

Question 19

A checklist is a type of:

Accepted Answer

A)  poka-yoke.
B)  kaizen.
C)  kanban.
D)  Pareto chart
E)  flowchartF) C) and D)
G) B) and E)

Question 20

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

Accepted Answer

A)  Vilfredo Pareto.
B)  Armand Feigenbaum.
C)  Joseph M.Juran.
D)  W.Edwards Deming.
E)  Philip B.Crosby.F) A) and D)
G) A) and E)

Exam 6: Managing Quality

Which of the following statements regarding "Six Sigma" is TRUE?

Correct Answer
verified

Internal failure costs are associated with scrap,rework,and downtime.

Correct Answer
verified

"Quality Is Free," meaning that the costs of poor quality have been understated,is the work of:

Correct Answer
verified

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

Correct Answer
verified

Suppose that a firm has historically been achieving "Three Sigma" quality.If the firm later changes its quality management practices such that it begins to achieve "Six Sigma" quality,which of the following phenomena will result?

Correct Answer
verified

Quality can improve profitability by reducing costs.Which of the following is not an aspect of reduced costs by quality improvements?

Correct Answer
verified

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers.This is an example of which quality principle?

Correct Answer
verified

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

Correct Answer
verified

"Quality lies in the eyes of the beholder" is:

Correct Answer
verified

PDCA,developed by Shewhart,stands for which of the following?

Correct Answer
verified

Techniques for building employee empowerment include:

Correct Answer
verified

Correct Answer
verified
It appears that the T/TH sect...
View Answer

What is the quality loss function (QLF)?

Correct Answer
verified
The quality loss function iden...
View Answer

Conforming to standards is the focus of the product-based definition of quality.

Correct Answer
verified

All of the following costs are likely to decrease as a result of better quality EXCEPT:

Correct Answer
verified

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

Correct Answer
verified

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

Correct Answer
verified

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

Correct Answer
verified

A checklist is a type of:

Correct Answer
verified

Management is concerned that workers create more product defects at the very beginning and end of a work shift than at other times of their eight-hour workday.Construct a scatter diagram with the following data collected last week.Is management justified in its belief?

Correct Answer
verified
Solution: There is fairly con...
View Answer

Exam 6: Managing Quality

Which of the following statements regarding "Six Sigma" is TRUE?

Correct AnswerverifiedShow Answer

Internal failure costs are associated with scrap,rework,and downtime.

Correct AnswerverifiedShow Answer

"Quality Is Free," meaning that the costs of poor quality have been understated,is the work of:

Correct AnswerverifiedShow Answer

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

Correct AnswerverifiedShow Answer

Suppose that a firm has historically been achieving "Three Sigma" quality.If the firm later changes its quality management practices such that it begins to achieve "Six Sigma" quality,which of the following phenomena will result?

Correct AnswerverifiedShow Answer

Quality can improve profitability by reducing costs.Which of the following is not an aspect of reduced costs by quality improvements?

Correct AnswerverifiedShow Answer

GE's recall of 3.1 million dishwashers cost the company more in repairs than the value of the actual dishwashers.This is an example of which quality principle?

Correct AnswerverifiedShow Answer

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

Correct AnswerverifiedShow Answer

"Quality lies in the eyes of the beholder" is:

Correct AnswerverifiedShow Answer

PDCA,developed by Shewhart,stands for which of the following?

Correct AnswerverifiedShow Answer

Techniques for building employee empowerment include:

Correct AnswerverifiedShow Answer

Correct Answerverified It appears that the T/TH sect...View AnswerShow Answer

What is the quality loss function (QLF)?

Correct AnswerverifiedThe quality loss function iden...View AnswerShow Answer

Conforming to standards is the focus of the product-based definition of quality.

Correct AnswerverifiedShow Answer

All of the following costs are likely to decrease as a result of better quality EXCEPT:

Correct AnswerverifiedShow Answer

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

Correct AnswerverifiedShow Answer

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

Correct AnswerverifiedShow Answer

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

Correct AnswerverifiedShow Answer

A checklist is a type of:

Correct AnswerverifiedShow Answer

Management is concerned that workers create more product defects at the very beginning and end of a work shift than at other times of their eight-hour workday.Construct a scatter diagram with the following data collected last week.Is management justified in its belief?

Correct AnswerverifiedSolution: There is fairly con...View AnswerShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
It appears that the T/TH sect...
View Answer

Correct Answer
verified
The quality loss function iden...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Solution: There is fairly con...
View Answer