Question 1

Identify the correct statement regarding e-HRM.

Accepted Answer

A)   Most administrative and information-gathering HRM activities can be part of e-HRM.
B)   E-HRM is less economical than traditional HR systems.
C)   E-HRM has adversely affected employee manageability.
D)   The number of organizations actively engaged in e-HRM is steadily decreasing.
E)   A major drawback of e-HRM is that employees cannot help themselves to the information they need when they need it.F) A) and B)
G) A) and C)

Question 2

High-performance work systems result in

Accepted Answer

A)   simple, repetitive jobs.
B)   high employee turnover.
C)   high production costs.
D)   high product quality.
E)   centralized decision making.F) All of the above
G) B) and D)

Question 3

Allie was recently promoted at a leading IT firm. Her supervisor has given her access to previously restricted programs, and Allie can now retrieve certain confidential data necessary to her job responsibilities. Given the nature of her work, which element of a high-performance work system is illustrated in this scenario?

Accepted Answer

A)   organizational structure
B)   staffing
C)   reward systems
D)   task design
E)   information systemsF) A) and D)
G) A) and E)

Question 4

As part of his company's initiative to create a high-performance work system, Cody, an HR manager, has been reorganizing work so that teams of employees will concentrate on coordinating their efforts to make sure customers are satisfied. The vice president of human resources has asked Cody to explain to a team of executives how this project will help the company's financial performance. What would be the most effective explanation for Cody to use?

Accepted Answer

A)   Getting employees focused on customer satisfaction should take their focus off compensation, lowering costs.
B)   Improving customer satisfaction should increase demand, leading to greater sales and profits.
C)   Satisfied customers should result in higher quality, which, in turn, will increase the degree of innovation.
D)   Customer satisfaction should lower employee absenteeism and turnover, which reduces costs and raises profits.
E)   Focusing on customer satisfaction will drive up productivity, which, in turn, drives up profits.F) C) and D)
G) C) and E)

Question 5

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater efficiency means the HR department

Accepted Answer

A)   has a relatively limited influence over employee performance.
B)   uses fewer and less-costly resources to perform its functions.
C)   spends lavishly on resources.
D)   has a more beneficial effect on the organization's performance.
E)   ensures that all operations are legal.F) A) and B)
G) A) and C)

Question 6

A standard feature of a modern HRIS (Human Resource Information System)  is the use of ________ databases, which store data in separate files that can be linked by common elements.

Accepted Answer

A)   graph
B)   hypermedia
C)   relational
D)   unstructured
E)   parallelF) A) and D)
G) B) and C)

Question 7

Bill is an experienced employee at an organization. The latest policy implemented by the firm's management provides only new employees with bonuses and other perks for exemplary performance. Bill has raised concerns regarding the revised policy, but management stands firm on its revised policy. For Bill's company to be a high-performance work system, which element is Bill seeking to improve?

Accepted Answer

A)   organizational structure
B)   staffing
C)   reward systems
D)   task design
E)   information systemsF) C) and D)
G) None of the above

Question 8

The employees at the Seacliff Foundation are continuously conducting research on ways to improve facilities and benefits for the impoverished children they care for. They then implement the ideas resulting from their research. This is an example of

Accepted Answer

A)   brand alignment.
B)   continuous learning.
C)   employee engagement.
D)   performance management.
E)   expert systems.F) B) and D)
G) B) and C)

Question 9

A firm's HR department uses a computer system that assists in the selection of candidates to be interviewed for a job opening. The computer system enables the interviewer to act as both an interviewee and interviewer in a simulation, thus providing the HR specialist with comprehensive knowledge about the firm's overall interview and selection process. This computer system is likely to be a(n)

Accepted Answer

A)   expert system.
B)   employee retention system.
C)   decision support system.
D)   work-action system.
E)   document management system.F) B) and D)
G) C) and E)

Question 10

Outcomes of a high-performance work system include higher productivity and

Accepted Answer

A)   efficiency.
B)   maintenance.
C)   manpower.
D)   equipment.
E)   resources.F) B) and D)
G) A) and D)

Question 11

List the conditions that contribute to the formation of a high-performance work system.

Accepted Answer

Certain conditions underlie the formatio...

Question 12

High-performance work systems are characterized by high employee turnover.

Accepted Answer

A) True 
 B)False

Question 13

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Accepted Answer

A) True 
 B)False

Question 14

A work team can be empowered by

Accepted Answer

A)   reducing the team's interaction with other departments or teams.
B)   keeping roles independent and separate from one another.
C)   authorizing the team to make decisions traditionally made by managers.
D)   confining the scope of work done by the team and its members.
E)   assigning management of work schedules to the manager.F) None of the above
G) B) and D)

Question 15

The senior management of a firm is undecided about the number of employees needed for its new project. To advise the executives, a human resource specialist uses a computer system to estimate how long teams of three different sizes will take to complete the project, assuming the project is of either low, average, or high difficulty. The type of system appropriate for this case is a(n)

Accepted Answer

A)   expert system.
B)   HR dashboard.
C)   decision support system.
D)   transaction-processing system.
E)   document management system.F) A) and D)
G) A) and B)

Question 16

What is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Accepted Answer

A)   the assistance in identifying management potential
B)   the organizational development activities provided by the HRM department
C)   the accuracy and clarity of information provided to managers and employees
D)   the quality of the introduction or orientation programs
E)   the distribution of performance appraisal ratingsF) C) and D)
G) A) and B)

Question 17

A benefit of e-HRM is that employees can help themselves to information they need when they need it, instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 18

A year ago, a production facility of a beverage company became the subject of negative news coverage following complaints that it had been slow to alert the community to some contamination of the water supply. During the reporters' investigation, several employees came forward to blame a supervisor who they claimed ignored their suspicions about the contamination. After the stories spread, the human resource department noticed that the number of workers applying for jobs at the facility had rapidly declined and so had the quality of applicants who did apply. The troublesome manager was dismissed, and now the human resource department is investigating how to improve the ethical climate at the facility. Which measure would contribute most to the effort?

Accepted Answer

A)   recognizing that, for a business, ethical issues are mainly relevant in the short term
B)   sending executives to an off-site private retreat to write a code of ethics together
C)   shutting down channels through which unethical acts might become known
D)   keeping quiet until the incidents are forgotten
E)   including measures of ethical behavior in performance managementF) B) and E)
G) A) and E)

Question 19

Which of the following best defines a high-performance work system?

Accepted Answer

A)   an arrangement of machinery and equipment that streamlines the workflow and results in maximum efficiency and cost savings
B)   the right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals
C)   a computer software system that is designed to help managers solve problems by showing how results vary when the manager alters assumptions or data
D)   a system that is used to collect, record, store, analyze, and retrieve data concerning an organization's human resources
E)   a performance management system that measures customer satisfactionF) B) and D)
G) A) and D)

Question 20

For a learning organization to function well, employees ought to

Accepted Answer

A)   create short-term learning goals rather than long-term learning goals.
B)   identify their own training needs.
C)   take part in seminars and conferences at least once every week.
D)   share the information that was acquired during the learning process.
E)   distribute highly classified information.F) A) and B)
G) A) and C)

Exam 9: Creating and Maintaining High-Performance Organizations

A standard feature of a modern HRIS (Human Resource Information System) is the use of ________ databases, which store data in separate files that can be linked by common elements.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Correct Answer
verified

A work team can be empowered by

Correct Answer
verified

Correct Answer
verified

The employees at the Seacliff Foundation are continuously conducting research on ways to improve facilities and benefits for the impoverished children they care for. They then implement the ideas resulting from their research. This is an example of

Correct Answer
verified

Which of the following best defines a high-performance work system?

Correct Answer
verified

List the conditions that contribute to the formation of a high-performance work system.

Correct Answer
verified
Certain conditions underlie the formatio...
View Answer

High-performance work systems are characterized by high employee turnover.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

For a learning organization to function well, employees ought to

Correct Answer
verified

What is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Correct Answer
verified

Identify the correct statement regarding e-HRM.

Correct Answer
verified

Correct Answer
verified

High-performance work systems result in

Correct Answer
verified

Outcomes of a high-performance work system include higher productivity and

Correct Answer
verified

A benefit of e-HRM is that employees can help themselves to information they need when they need it, instead of contacting an HR staff person.

Correct Answer
verified

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater efficiency means the HR department

Correct Answer
verified

Exam 9: Creating and Maintaining High-Performance Organizations

A standard feature of a modern HRIS (Human Resource Information System) is the use of ________ databases, which store data in separate files that can be linked by common elements.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Correct AnswerverifiedShow Answer

A work team can be empowered by

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The employees at the Seacliff Foundation are continuously conducting research on ways to improve facilities and benefits for the impoverished children they care for. They then implement the ideas resulting from their research. This is an example of

Correct AnswerverifiedShow Answer

Which of the following best defines a high-performance work system?

Correct AnswerverifiedShow Answer

List the conditions that contribute to the formation of a high-performance work system.

Correct AnswerverifiedCertain conditions underlie the formatio...View AnswerShow Answer

High-performance work systems are characterized by high employee turnover.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

For a learning organization to function well, employees ought to

Correct AnswerverifiedShow Answer

What is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Correct AnswerverifiedShow Answer

Identify the correct statement regarding e-HRM.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

High-performance work systems result in

Correct AnswerverifiedShow Answer

Outcomes of a high-performance work system include higher productivity and

Correct AnswerverifiedShow Answer

A benefit of e-HRM is that employees can help themselves to information they need when they need it, instead of contacting an HR staff person.

Correct AnswerverifiedShow Answer

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater efficiency means the HR department

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Certain conditions underlie the formatio...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified