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In an effort to capture key employees from competitors, firms may attract the symbolic leader of a group within a competing firm and hope others will follow. This has been termed


A) the "Columbus effect."
B) the "Pied Piper effect."
C) strategically competitive hiring.
D) the "tech exit" effect.

E) A) and B)
F) A) and C)

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In a 360-degree evaluation and feedback system, ______________ rate a person's skill and performance.


A) superiors
B) direct reports
C) colleagues
D) all of the choices are correct

E) All of the above
F) A) and C)

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Discuss how technology has impacted the attraction, training, and retention of professionals. How has technology helped firms to enhance their human capital and social capital?

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Technology has enhanced the ability to s...

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Changes in our economy have forced firms to be more concerned with protecting their


A) tangible resources.
B) physical assets.
C) working capital.
D) knowledge workers.

E) A) and C)
F) All of the above

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Technical skill is a necessary and sufficient condition for hiring an employee.

A) True
B) False

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The importance of intellectual capital has decreased in recent years. For this reason, many firms have placed greater attention on attracting, but not on developing or retaining talent.

A) True
B) False

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Among the downsides of social capital is/are


A) high social capital may breed "groupthink," i.e., a tendency not to question shared beliefs.
B) socialization processes whereby individuals are socialized into the norms and values of the organization may become expensive.
C) individuals may become less willing to collaborate on joint projects.
D) high social capital may breed "groupthink," i.e., a tendency not to question shared beliefs and socialization processes whereby individuals are socialized into the norms and values of the organization may become expensive.

E) A) and B)
F) A) and D)

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____________ includes creativity and problem solving ability.


A) Physical capital
B) Human capital
C) Social capital
D) Emotional capital

E) A) and B)
F) B) and D)

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Attracting and retaining human capital is a challenge for many firms today. Firms experiencing high turnover should


A) focus on increased recruiting.
B) decrease money spent on human capital.
C) make their work environment less stimulating.
D) adopt effective retention strategies.

E) None of the above
F) B) and C)

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Human capital consists of the "individual capabilities".

A) True
B) False

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Companies have found that referrals from their own employees are generally an ineffective approach to recruiting top talent.

A) True
B) False

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