Question 1

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

Accepted Answer

A) True 
 B)False

Question 2

One way for a firm to improve motivation of employees is to establish special rest rooms, dining areas, and parking areas for top executives.

Accepted Answer

A) True 
 B)False

Question 3

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J?

Accepted Answer

A)   Type J environments fiercely protect the individual rights of workers.
B)   Type J environments are only concerned about the employee functions at work.
C)   Type J, unlike Type A, environments believe in more prompt and expeditious promotion for employees.
D)   Type J, unlike Type A, environments embrace consensual decision making and have a concern for the employee's life at work and outside of work.E) A) and B)
F) All of the above

Question 4

The best remedy for staving off perceptions of inequity is:

Accepted Answer

A)   Keeping employees' pay rates as a guarded secret between HR department and the supervisor.
B)   Hiring at least one person fewer than you believe the work situation requires.
C)   Frequent and open communication among all employees and managers.
D)   Regularly reminding employees that relatively speaking they are very fortunate to have jobs.E) A) and B)
F) A) and C)

Question 5

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Accepted Answer

A)   scientific management theory
B)   the feedback principle
C)   the linkage effect
D)   expectancy theoryE) B) and D)
F) None of the above

Question 6

UCLA management professor William Ouchi's Theory Z embraced which of the following management ideals?

Accepted Answer

A)   Once hired, the employee would be assured of lifetime employment.
B)   Employees would cooperatively solve problems and decisions would always be consensual.
C)   Management would cautiously only concern themselves with an employee's work life.
D)   An employee could be promoted, but both evaluation and promotion would not happen quickly.E) A) and D)
F) A) and B)

Question 7

Brett manages a sales force that sells laboratory supplies to companies and university science labs. He wants to implement a reward program for high performance. Any rep whose territory bills over $500,000 in sales will win a trip for two to a Caribbean island. Last year the high billing territory made $400,000 in sales. As his outside consultant on the rewards program project, you suggest that he ask around to make certain that this is something the reps would enjoy. Your other advice is:

Accepted Answer

A)   to make certain the payout threshold is sufficiently high so that very few reps will be able to reach the sales goal.
B)   if after several months into the sales contest it appears that several reps are over halfway to meeting this goal, there may be a need to increase the payout threshold.
C)   that monetary rewards are never motivators.
D)   to consider whether the sales reps believe that this reward is attainable.E) B) and C)
F) A) and C)

Question 8

In the view of William Ouchi, managers of U.S. firms would have a smooth transition when implementing the management styles employed by Type J managers.

Accepted Answer

A) True 
 B)False

Question 9

Although the overall unemployment rate during the past recession hovered between 9 and 10%, the unemployment rate for Millennials was much higher. As this generation struggled to find employment, they were often compelled to continue to live with their parents. Due to current economic concerns, this younger generation was struggling to fulfill _____________________.

Accepted Answer

A)   physiological needs
B)   safety needs
C)   esteem needs
D)   self-actualization needsE) A) and B)
F) B) and D)

Question 10

Herzberg's research indicated that employees are motivated by job content. Contemporary managers focus on _____________ by increasing the significance of the job, and even providing the employee with important feedback.

Accepted Answer

A)   rotating the job
B)   enriching the job
C)   simplifying the job
D)   reducing the responsibilities in the jobE) B) and C)
F) A) and C)

Question 11

Teamwork tends to occur naturally within business organizations regardless of the plans or actions of managers.

Accepted Answer

A) True 
 B)False

Question 12

Andy is a supervisor at a web design company. Andy has observed that most employees he supervises are more productive if he lets them have some freedom and flexibility in how they go about their work. Andy's experience is consistent with the teachings of scientific management.

Accepted Answer

A) True 
 B)False

Question 13

The Hawthorne studies found that employees in the experimental group:

Accepted Answer

A)   performed much better under bright lighting than they did when lighting was dim.
B)   were more productive than other employees regardless of the level of lighting.
C)   were more creative when working individually than they were when working in teams.
D)   performed poorly because they were distracted by all of the attention they received.E) C) and D)
F) A) and C)

Question 14

Frederick Taylor believed that workers existed to make management's job easier and more efficient. He believed that workers were interested in one thing: good pay. If a business provided good pay, workers would provide the grueling labor necessary to get the job done.

Accepted Answer

A) True 
 B)False

Question 15

Herzberg's research identified several ___________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

Accepted Answer

A)   retroactive
B)   inferior
C)   hygiene
D)   negativeE) C) and D)
F) A) and B)

Question 16

When Elaine accepted a position with Cannon Corporation in Dallas, Texas, she felt uneasy. She was new to the area and new to this company. However, she was pleased that her new job offered her the opportunity to play on the company volleyball team. She quickly made new friends and, through her new friends, learned about the city. Apparently, her new job satisfies Elaine's ________ needs.

Accepted Answer

A)   social
B)   esteem
C)   self-actualization
D)   physiologicalE) C) and D)
F) All of the above A

Question 17

Which of the following practices would be most consistent with the views of scientific management?

Accepted Answer

A)   job enlargement
B)   job simplification
C)   job enrichment
D)   job rotationE) A) and B)
F) None of the above

Question 18

Special parking areas, dining rooms, and restrooms set aside for executives are barriers to open two-way communication within an organization.

Accepted Answer

A) True 
 B)False  True

Question 19

Mark successfully completed a very challenging assignment given to him by his supervisor at work. The feeling of accomplishment and satisfaction Mark experienced is an example of an extrinsic reward.

Accepted Answer

A) True 
 B)False  False

Question 20

Several advocacy groups in the U.S. monitor firms that do business with sweatshops in developing nations. These watchdog groups are concerned about human rights abuses in foreign factories, often citing unsafe and unclean working conditions. Recently, business experts have shed new light on this issue, stating that these factories that do not meet the standards of developed nations are still perceived by their workers as a better way of life than what they had before because these employers offer steady wages. According to Maslow, these workers are motivated to satisfy which of his hierarchy of needs?

Accepted Answer

A)   self-actualization needs
B)   social needs
C)   safety needs
D)   physiological needsE) B) and D)
F) None of the above

Exam 10: Motivating Employees

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

Correct Answer
verified

One way for a firm to improve motivation of employees is to establish special rest rooms, dining areas, and parking areas for top executives.

Correct Answer
verified

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J?

Correct Answer
verified

The best remedy for staving off perceptions of inequity is:

Correct Answer
verified

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Correct Answer
verified

UCLA management professor William Ouchi's Theory Z embraced which of the following management ideals?

Correct Answer
verified

Correct Answer
verified

In the view of William Ouchi, managers of U.S. firms would have a smooth transition when implementing the management styles employed by Type J managers.

Correct Answer
verified

Correct Answer
verified

Herzberg's research indicated that employees are motivated by job content. Contemporary managers focus on _____________ by increasing the significance of the job, and even providing the employee with important feedback.

Correct Answer
verified

Teamwork tends to occur naturally within business organizations regardless of the plans or actions of managers.

Correct Answer
verified

Andy is a supervisor at a web design company. Andy has observed that most employees he supervises are more productive if he lets them have some freedom and flexibility in how they go about their work. Andy's experience is consistent with the teachings of scientific management.

Correct Answer
verified

The Hawthorne studies found that employees in the experimental group:

Correct Answer
verified

Frederick Taylor believed that workers existed to make management's job easier and more efficient. He believed that workers were interested in one thing: good pay. If a business provided good pay, workers would provide the grueling labor necessary to get the job done.

Correct Answer
verified

Herzberg's research identified several ___________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

Correct Answer
verified

Correct Answer
verified
A

Which of the following practices would be most consistent with the views of scientific management?

Correct Answer
verified

Special parking areas, dining rooms, and restrooms set aside for executives are barriers to open two-way communication within an organization.

Correct Answer
verified
True

Mark successfully completed a very challenging assignment given to him by his supervisor at work. The feeling of accomplishment and satisfaction Mark experienced is an example of an extrinsic reward.

Correct Answer
verified
False

Correct Answer
verified

Exam 10: Motivating Employees

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

Correct AnswerverifiedShow Answer

One way for a firm to improve motivation of employees is to establish special rest rooms, dining areas, and parking areas for top executives.

Correct AnswerverifiedShow Answer

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J?

Correct AnswerverifiedShow Answer

The best remedy for staving off perceptions of inequity is:

Correct AnswerverifiedShow Answer

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Correct AnswerverifiedShow Answer

UCLA management professor William Ouchi's Theory Z embraced which of the following management ideals?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the view of William Ouchi, managers of U.S. firms would have a smooth transition when implementing the management styles employed by Type J managers.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Herzberg's research indicated that employees are motivated by job content. Contemporary managers focus on _____________ by increasing the significance of the job, and even providing the employee with important feedback.

Correct AnswerverifiedShow Answer

Teamwork tends to occur naturally within business organizations regardless of the plans or actions of managers.

Correct AnswerverifiedShow Answer

Andy is a supervisor at a web design company. Andy has observed that most employees he supervises are more productive if he lets them have some freedom and flexibility in how they go about their work. Andy's experience is consistent with the teachings of scientific management.

Correct AnswerverifiedShow Answer

The Hawthorne studies found that employees in the experimental group:

Correct AnswerverifiedShow Answer

Frederick Taylor believed that workers existed to make management's job easier and more efficient. He believed that workers were interested in one thing: good pay. If a business provided good pay, workers would provide the grueling labor necessary to get the job done.

Correct AnswerverifiedShow Answer

Herzberg's research identified several ___________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedA

Which of the following practices would be most consistent with the views of scientific management?

Correct AnswerverifiedShow Answer

Special parking areas, dining rooms, and restrooms set aside for executives are barriers to open two-way communication within an organization.

Correct AnswerverifiedTrue

Mark successfully completed a very challenging assignment given to him by his supervisor at work. The feeling of accomplishment and satisfaction Mark experienced is an example of an extrinsic reward.

Correct AnswerverifiedFalse

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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A

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True

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False

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