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Exam 9: Managing Conflict in Relationships

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Question 41

Multiple Choice

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In regards to on the job conflict, it is ____.

A) infrequent
B) rare
C) common
D) moderate
E) obsolete

F) B) and C)
G) D) and E)

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Question 42

True/False

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Research has shown that forgiveness is a major influence on how or whether relationships progress.

A) True
B) False

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Question 43

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Ineffective communication can hurt individuals, damage relationships, and undermine the possibility of resolving problems.

In Chapter 9, Julia Wood discussed the concept of grace. Define this concept and explain under what conditions and in what relationships showing grace is appropriate and inappropriate.

Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:

The win-win conflict style is always the best approach.

In this stage, the foundation of constructive management of conflict is established long before a specific disagreement is aired.

A common form of covert conflict is passive aggression, which is acting aggressively while denying feelings or acting aggressive.

Constructive conflict communication includes:

The opposite or unproductive communication of negative affect is:

In constructive conflict communication, people use metacommunication to keep the discussion on track.

Identify the following: -Exit response

Women are more likely than men to use coercive tactics, both verbal and physical, to avoid discussing problems and to force their resolutions on others.

In a game called "blemish", one person pretends to complimentary but actually puts the other person down.

Identify the following: -win-win