A) the annual rate of growth of the firm's largest competitor.
B) the relative dollar market share of the largest competitor.
C) the annual rate of growth of the SBU's industry.
D) the relative unit market share of the largest competitor.
E) the annual rate of growth of the firm itself.
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Multiple Choice
A) Step 1: situation (SWOT) analysis;Step 2: market-product focus and goal setting;and Step 3: the marketing program
B) Step 1: analysis;Step 2: planning;and Step 3: implementation
C) Step 1: set market and product goals;Step 2: select target markets and find points of difference;and Step 3: position the product
D) Step 1: identify industry trends;Step 2: analyze competitors;and Step 3: assess own organization
E) Step 1: Why do we exist?;Step 2: What will we do?;and Step 3: How will we do it?
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Multiple Choice
A) much more manageable since its offerings have been finalized.
B) the most specific and most focused in terms of implementing the company's goals.
C) broader since for less complex firms,the corporate and functional levels may merge.
D) more general to avoid the "not invented here syndrome" that could result in missed opportunities.
E) the sole responsibility of the CEO.
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Multiple Choice
A) strategic business unit.
B) strategic industry level.
C) private corporation.
D) product grouping.
E) marketing department.
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Multiple Choice
A) Exploit an opportunity
B) Collaborate with a competitor
C) Avoid a disaster-laden threat
D) Build on a strength
E) Correct a weakness
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Multiple Choice
A) Organizational culture.
B) Business definition.
C) Vision.
D) Core values.
E) Mission.
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Multiple Choice
A) An organization can be all things to all people because it has access to all the resources it needs to discover and satisfy the needs and wants of its target markets.
B) The marketing department helps to both set an organization's direction and move it there.
C) The American Marketing Association (AMA) recently has established the definition of strategy.
D) Strategy is an organization's short-term course of action designed to deliver a specific customer experience while achieving its internal standards.
E) Only start-up organizations must develop strategies to help them raise capital as well as focus and direct their efforts to accomplish their goals.
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Multiple Choice
A) functional level
B) board of directors
C) corporate level
D) CEO
E) strategic business unit level
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Multiple Choice
A) allocating financial resources across strategic business units.
B) communicating the vision of the marketing department forcefully enough to be incorporated into the overall mission of the company.
C) forming cross-functional teams to help solve the organization's marketing problems.
D) implementing new accounting regulations passed by legislators.
E) listening to customers in order to inform decisions for developing and producing offerings.
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Multiple Choice
A) the long-term decisions made to implement the marketing program and the monitoring of those decisions.
B) a technique that marketing managers use to quantify performance measures and growth targets to analyze their firm's strategic business units (SBUs) as though they were a collection of separate investments.
C) a road map for the marketing activities of an organization for a specified future time period,such as one year or five years.
D) the detailed day-to-day operational decisions essential to the overall success of marketing strategies.
E) a road map for the entire organization for a specified future period of time,such as one year or five years.
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Essay
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View Answer
Multiple Choice
A) SWOT analysis.
B) strategic management planning.
C) environmental scanning.
D) market-product grid analysis.
E) marginal analysis.
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Essay
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Multiple Choice
A) ISO 9000,promoting the quality concept through its commitment to making the finest ice cream from the best ingredients.
B) "linked prosperity," which encouraged the success of all constituents including employees.
C) Regeneration Nation,generating enough revenue for the firm to be a completely nonprofit organization.
D) Give and Go,donating 10 percent of its net profits to local charitable causes and an additional 5 percent to support producers that practice sustainable farming.
E) PartnerShops,Ben & Jerry scoop shops that are independently owned and operated by community-based nonprofit organizations.
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Multiple Choice
A) specific organizational goals and objectives.
B) a detailed marketing plan and a marketing budget.
C) marketing strategies and marketing tactics.
D) a specified target market and a marketing program to reach it.
E) marketing metrics and marketing dashboards to track effectiveness.
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Multiple Choice
A) The firm buys its own fleet of trucks,so it no longer needs to hire a trucking company for distribution.
B) A hiring freeze is put into place.Although no one is fired,no one can be hired.
C) A goal is set to close the gap between production costs and profits.
D) A city government bans cigarette smoking inside all restaurants and bars in the city limits.
E) Shareholders are rewarded with a sizable dividend check.
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Multiple Choice
A) evaluation strategy.
B) price strategy.
C) place strategy.
D) promotion strategy.
E) product strategy.
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Multiple Choice
A) viable mission.
B) competitive advantage.
C) tactical innovation.
D) core benefit.
E) sales orientation.
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Multiple Choice
A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) hedgehogs.
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Multiple Choice
A) market aggregation
B) product segmentation
C) customer grouping
D) mass marketing
E) market segmentation
Correct Answer
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