Question 1

Activities involved in the Customer Relationship Management (CRM) macro process include

Accepted Answer

A)   planning of internal production and storage.
B)   order fulfillment.
C)   marketing.
D)   supply planning.
E)   demand planning.F) A) and E)
G) A) and B)

Question 2

The objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Accepted Answer

A) True 
 B)False

Question 3

The processes involved in the replenishment cycle include

Accepted Answer

A)   retail order receiving.
B)   retail order entry.
C)   retail order trigger.
D)   retail order fulfillment.
E)   all of the aboveF) C) and D)
G) A) and E)

Question 4

There is a close connection between the design and management of supply chain flows and the success of a supply chain.

Accepted Answer

A) True 
 B)False

Question 5

The manufacturing cycle occurs at the distributor/manufacturer interface.

Accepted Answer

A) True 
 B)False

Question 6

The phenomenal success of 7-Eleven Japan is attributed to

Accepted Answer

A)   being in the right place at the right time.
B)   its supply chain design and management ability.
C)   having 9000 locations.
D)   serving fresh food.
E)   none of the aboveF) A) and B)
G) A) and E)

Question 7

The push/pull view of a supply chain holds that

Accepted Answer

A)   the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.
B)   all processes in a supply chain are initiated in response to a customer order.
C)   all responses in a supply chain are performed in anticipation of customer orders.
D)   the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.
E)   None of the above are true.F) B) and D)
G) A) and D)

Question 8

The cycle view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.

Accepted Answer

A) True 
 B)False

Question 9

All stages of an enterprise are involved,either directly or indirectly,in fulfilling a customer request.

Accepted Answer

A) True 
 B)False

Question 10

A supply chain includes only the organizations directly involved in supplying components needed for manufacturing.

Accepted Answer

A) True 
 B)False

Question 11

A supply chain could be more accurately described as a supply network or supply web.

Accepted Answer

A) True 
 B)False

Question 12

The objective of customer order fulfillment is to

Accepted Answer

A)   get the correct orders to customers by the promised due date at the lowest possible cost.
B)   maintain a record of product receipt and complete payment.
C)   maximize the conversion of customer arrivals to customer orders.
D)   ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
E)   none of the aboveF) A) and E)
G) B) and C)

Question 13

The objective of the customer arrival process is to maximize the conversion of customer arrivals to customer orders.

Accepted Answer

A) True 
 B)False

Question 14

The manufacturing cycle occurs at the manufacturer/supplier interface.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not an accurate statement about pull processes?

Accepted Answer

A)   May also be referred to as speculative processes.
B)   Execution is initiated in response to a customer order.
C)   At the time of execution, demand is known with certainty.
D)   May also be referred to as reactive processes.
E)   All of the above are accurate.F) A) and C)
G) A) and E)

Question 16

The replenishment cycle is initiated when customers load items intended for purchase into their carts.

Accepted Answer

A) True 
 B)False

Question 17

Explain why supply chain flows are important.

Accepted Answer

Supply chain flows are important,because...

Question 18

A supply chain consists of all parties involved,directly or indirectly,in fulfilling a customer request.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a process in the customer order cycle?

Accepted Answer

A)   Customer arrival
B)   Customer order entry
C)   Customer order fulfillment
D)   Customer order receiving
E)   All are processes in the customer order cycle.F) A) and B)
G) C) and E)

Question 20

Which of the following is not a cycle in the supply chain cycle view?

Accepted Answer

A)   Customer order cycle
B)   Replenishment cycle
C)   Manufacturing cycle
D)   Procurement cycle
E)   All of the above are part of the supply chain cycle view.F) C) and E)
G) B) and C)

Exam 1: Understanding the Supply Chain

The objective of the customer arrival process is to maximize the conversion of customer arrivals to customer orders.

Correct AnswerverifiedShow Answer

Which of the following is not a process in the customer order cycle?

Correct AnswerverifiedShow Answer

The push/pull view of a supply chain holds that

Correct AnswerverifiedShow Answer

Which of the following is not an accurate statement about pull processes?

Correct AnswerverifiedShow Answer

The objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Correct AnswerverifiedShow Answer

The cycle view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.

Correct AnswerverifiedShow Answer

There is a close connection between the design and management of supply chain flows and the success of a supply chain.

Correct AnswerverifiedShow Answer

The processes involved in the replenishment cycle include

Correct AnswerverifiedShow Answer

The replenishment cycle is initiated when customers load items intended for purchase into their carts.

Correct AnswerverifiedShow Answer

The objective of customer order fulfillment is to

Correct AnswerverifiedShow Answer

All stages of an enterprise are involved,either directly or indirectly,in fulfilling a customer request.

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The manufacturing cycle occurs at the manufacturer/supplier interface.

Correct AnswerverifiedShow Answer

Explain why supply chain flows are important.

Correct AnswerverifiedSupply chain flows are important,because...View AnswerShow Answer

The phenomenal success of 7-Eleven Japan is attributed to

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Which of the following is not a cycle in the supply chain cycle view?

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Activities involved in the Customer Relationship Management (CRM) macro process include

Correct AnswerverifiedShow Answer

A supply chain could be more accurately described as a supply network or supply web.

Correct AnswerverifiedShow Answer

A supply chain consists of all parties involved,directly or indirectly,in fulfilling a customer request.

Correct AnswerverifiedShow Answer

A supply chain includes only the organizations directly involved in supplying components needed for manufacturing.

Correct AnswerverifiedShow Answer

The manufacturing cycle occurs at the distributor/manufacturer interface.

Correct AnswerverifiedShow Answer

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Supply chain flows are important,because...
View Answer

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