Question 1

What is the mathematical method of handling imprecise or subjective information?

Accepted Answer

A)   Fuzzy logic
B)   Virtual reality
C)   Expert system
D)   Genetic algorithmE) A) and B)
F) A) and C)

Question 2

Which of the below processes would be found in the operations management department?

Accepted Answer

A)   Creating production schedules
B)   Communicating marketing campaigns
C)   Hiring employees
D)   Processing salesE) B) and D)
F) None of the above

Question 3

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Accepted Answer

A)   A cargo transport system
B)   A book distribution center
C)   A flu epidemic
D)   All of these choicesE) C) and D)
F) A) and B)

Question 4

What are static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes?

Accepted Answer

A)   Operational business processes
B)   Managerial business processes
C)   Strategic business processes
D)   Success business processesE) All of the above
F) B) and D)

Question 5

What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semi-structured decisions.

Accepted Answer

A)   OLTP
B)   OLAP
C)   Analytical information
D)   Transactional informationE) B) and C)
F) C) and D)

Question 6

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Accepted Answer

A)   ROI
B)   Metrics
C)   Best practices
D)   KPIE) None of the above
F) A) and C)

Question 7

Which of the below business ideas is not using AI?

Accepted Answer

A)   Best Buy implements a software system that will determine how many customers are needed to increase gross profits to $5 million.
B)   McDonald's unveiling a robot that cleans and tidies the restaurant,while also asking guests if it can take their trays to the trash.
C)   Starbucks creates a system that works like a hand and lifts and moves the mixing pots for the coffees to and from the coffee machines to the counters.
D)   Golf courses create an automated golf cart that can offer swing suggestions,club suggestions,and even navigate the course for the driver.E) C) and D)
F) A) and C)

Question 8

Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans,talking clients through the loan process,and providing loans to members.What type of processes does Jessica primarily work with?

Accepted Answer

A)   Business-facing processes
B)   Industry-specific customer facing processes
C)   Customer-facing process
D)   Industry-specific business-facing processesE) A) and B)
F) A) and C)

Question 9

Several factors can accelerate the need for a company to make business improvement processes.What is the most prevalent factor?

Accepted Answer

A)   Market shifts
B)   Technology
C)   Discoveries
D)   BottleneckingE) B) and C)
F) A) and C)

Question 10

Which of the below is considered an input in the systems thinking example of a TPS?

Accepted Answer

A)   CRUD
B)   Calculate
C)   Report
D)   Source DocumentE) C) and D)
F) B) and D)

Question 11

What refers to the level of detail in the model or the decision-making process?

Accepted Answer

A)   Granularity
B)   Visualization
C)   Digital Dashboard
D)   All of these choicesE) A) and B)
F) A) and C)

Question 12

Which of the following is a type of effectiveness MIS metric?

Accepted Answer

A)   Transaction speed
B)   System availability
C)   Usability
D)   ThroughputE) None of the above
F) A) and D)

Question 13

Which of the below represent the four main DSS analysis techniques outlined in the chapter?

Accepted Answer

A)   What-If analysis,sensitivity analysis,goal-seeking analysis,optimization analysis
B)   Workflow analysis,sensitivity analysis,growth analysis,organizational analysis
C)   What-If analysis,structured analysis,goal-seeking analysis,optimization analysis
D)   What-If analysis,sensitivity analysis,growth analysis,organizational analysisE) B) and C)
F) A) and D)

Question 14

What captures transaction and event information using technology to (1) process information according to defined business rules,(2) store information,and (3) update existing information to reflect the new information?

Accepted Answer

A)   OLTP
B)   OLAP
C)   TPS
D)   DSSE) All of the above
F) B) and C)

Question 15

What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?

Accepted Answer

A)   Expert system
B)   Virtual reality
C)   Neural network
D)   Genetic algorithmE) A) and B)
F) A) and D)

Question 16

Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

Accepted Answer

A)   Automation
B)   Streamlining
C)   Reengineering
D)   ImprovementE) A) and B)
F) A) and C)

Question 17

What are the three primary types of management information systems available to support decision making across the company levels?

Accepted Answer

A)   Transaction processing systems,decision support systems,executive information systems
B)   Analytical information,decision support systems,executive information systems
C)   Transaction processing systems,drill-down systems,expert systems
D)   What-If analysis,sensitivity analysis,goal-seeking analysisE) A) and B)
F) B) and D)

Question 18

When considering the 5-steps of the order-to-delivery business process,manufacturing goods are included in which of the following?

Accepted Answer

A)   Step 2-Sales
B)   Step 1-Marketing
C)   Step 3-Operations management
D)   Step 5-Customer serviceE) C) and D)
F) A) and D)

Question 19

What is a workflow control system?

Accepted Answer

A)   Monitors processes to ensure tasks,activities,and responsibilities are executed as specified
B)   Includes the tasks,activities,and responsibilities required to execute each step in a business process
C)   attempts to understand and measure the current process and make performance improvements accordingly
D)   All of these choicesE) None of the above
F) All of the above

Question 20

Which of the below is an important challenge facing managers today?

Accepted Answer

A)   Making business decision
B)   Solving business problems
C)   Competing to win in today's market
D)   All of these choicesE) C) and D)
F) A) and C)

Exam 2: Decisions Processes: Value Driven Business

Which of the following is a type of effectiveness MIS metric?

Correct AnswerverifiedShow Answer

What is the mathematical method of handling imprecise or subjective information?

Correct AnswerverifiedShow Answer

Several factors can accelerate the need for a company to make business improvement processes.What is the most prevalent factor?

Correct AnswerverifiedShow Answer

Which of the below business ideas is not using AI?

Correct AnswerverifiedShow Answer

What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semi-structured decisions.

Correct AnswerverifiedShow Answer

Which of the below is an important challenge facing managers today?

Correct AnswerverifiedShow Answer

What are the three primary types of management information systems available to support decision making across the company levels?

Correct AnswerverifiedShow Answer

Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans,talking clients through the loan process,and providing loans to members.What type of processes does Jessica primarily work with?

Correct AnswerverifiedShow Answer

Which of the below represent the four main DSS analysis techniques outlined in the chapter?

Correct AnswerverifiedShow Answer

Which of the below processes would be found in the operations management department?

Correct AnswerverifiedShow Answer

Which of the following offers an example of an intelligent agent that uses a multi-agent system?

Correct AnswerverifiedShow Answer

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Correct AnswerverifiedShow Answer

What is a workflow control system?

Correct AnswerverifiedShow Answer

What are static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes?

Correct AnswerverifiedShow Answer

Which of the below is considered an input in the systems thinking example of a TPS?

Correct AnswerverifiedShow Answer

What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems?

Correct AnswerverifiedShow Answer

When considering the 5-steps of the order-to-delivery business process,manufacturing goods are included in which of the following?

Correct AnswerverifiedShow Answer

Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

Correct AnswerverifiedShow Answer

What refers to the level of detail in the model or the decision-making process?

Correct AnswerverifiedShow Answer

What captures transaction and event information using technology to (1) process information according to defined business rules,(2) store information,and (3) update existing information to reflect the new information?

Correct AnswerverifiedShow Answer

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