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Exam 2: Job Performance

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Question 31

True/False

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The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

A) True
B) False

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Question 32

Multiple Choice

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When an athletic director at State University evaluates how much time a coach spends with the team, the coach's ethical impact on team member behaviors, and the clarity of the coach's explanations of new plays, the manager is assessing the coach's ______.

A) job performance
B) team commitment
C) organizational commitment
D) productivity
E) leadership

F) A) and B)
G) A) and C)

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Question 33

Multiple Choice

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Which of the following behaviors benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations?

Adaptability involves all of the following except:

Social networking applications can be used to monitor employee performance. How Trueis this statement? Explain with an example.

Wasting resources is the most common form of production deviance.

Managers know what behaviors to emphasize in training programs and to assess when doing performance evaluations by referring to a(n) ______.

Courtesy refers to keeping coworkers informed about matters that are relevant to them.

Which of the following is a type of serious interpersonal counterproductive behavior?

Evaluating an employee's performance based on results alone gives an accurate picture of which employees are worth more to an organization.

Boosterism involves speaking up and offering constructive suggestions for change.

Counterproductive behavior is defined as employee behaviors that unintentionally hinder organizational goal accomplishment.

Citizenship behaviors can be divided into the two main categories of:

The _____ approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

There is a positive correlation between task performance and counterproductive behavior.

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as:

There is _____ correlation between task performance and counterproductive behavior.

Natalie, Rose, and Charles are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On average, they see 12 people every day for regular teeth cleaning, which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of dental emergencies, including situations involving surgery. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charles, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Which of the following citizenship behaviors does Charles exhibit?

Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals?