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Exam 7: Management and Leadership

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Question 81

True/False

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Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

A) True
B) False

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Question 82

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The last step in the rational decision-making model is to determine whether the decision was a good one and follow up.

A) True
B) False

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Question 83

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At Lifeline Pharmaceuticals, highly regarded research personnel rely on top management to provide strategic direction. Beyond that, researchers work on their own to develop new drugs to satisfy customer needs and company profit objectives. Middle management at Lifeline practice _____________

The first step in the rational decision-making model is to identify alternative solutions.

Leadership, coaching, and morale building are all part of a manager's _________ skills

Top management is also known as first-line management because it deals with key managerial decisions on a priority basis.

In this day of rapidly changing technology, technical skills are the most important skills for all levels of management.

Identify and define the four key functions of management.

Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

___________ skills involve a manager's ability to picture the organization as a whole and the relationships among its various parts

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Anita is employed as plant manager for Mojo Industries, Incorporated. Though she spends some time performing all management functions, she is particularly concerned with tactical planning and controlling. Anita's position would be classified as part of Mojo's:

Conceptual skills refer to the ability of a manager to perform the tasks associated with a specific discipline or department.

Sharon needed to solve a problem quickly, so she called together the work team in her department and asked them to list as many possible solutions as they could come up with in a short period of time. During the process she encouraged responses and avoided censoring what her workers said. Sharon is utilizing a problem-solving technique known as brainstorming.

When all is said and done, financial standards such as profit and return on investment are the only relevant measures of how well a firm is meeting its goals.

Staffing is less important at Sony, IBM and other high-tech firms because these firms sell technology.

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives

Chase is a manager for World Graphic Design, Inc., a firm that designs and manufactures greeting cards, invitations, announcements, and other event material. Chase spends a lot of time trying to find the right people for various positions at his company. These efforts are part of the controlling function of management.

What is empowerment? How has the movement toward empowerment changed the role of the manager?

Idle Time Gaming, Inc., has established clear standards of performance for its latest video game that will involve physical challenges such as hand-eye coordination and the player's ability to react quickly. After a significant amount of testing, the results are compared to the previously established development standards. If necessary, the engineering team will correct deficiencies before customers test the game. These activities are part of the _____________ of management