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A mission statement encompasses both the purpose of the organization as well as its basis of competition,and the basis of its competitive advantage.

A) True
B) False

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Decisions by boards of directors are always consistent with shareholder interests.

A) True
B) False

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The three interrelated and principal activities of strategic management are: strategy analysis,strategy formulation,and strategy implementation.

A) True
B) False

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Much research has supported the notion that individuals work much harder when they are asked to do their best rather than when they are striving toward a specific goal.

A) True
B) False

Correct Answer

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Demands for greater corporate responsibility are decreasing today.

A) True
B) False

Correct Answer

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Tim Brown,CEO of IDEO,believes that the ________ of a person should not dictate the level of influence their ideas should be accorded.


A) age
B) seniority
C) position
D) education

E) C) and D)
F) All of the above

Correct Answer

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Hewlett-Packard's failure and success under the leadership first of Carly Fiorina and then of Mark Hurd was said to be a direct result of the quality of leadership of each of these CEOs.According to the text,this would be an example of the "romantic" perspective of leadership.

A) True
B) False

Correct Answer

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According to the CEO of IDEO,Tim Brown,spotting and promoting at any level in the firm is important.

A) True
B) False

Correct Answer

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Organizational goals and objectives should be vague in order to allow for changes in strategy.

A) True
B) False

Correct Answer

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The four key attributes of strategic management include all of the following except


A) including multiple stakeholder interests in decision making.
B) incorporating both short-term and long-term perspectives.
C) recognizing the trade-offs between effectiveness and efficiency.
D) emphasis on the attainment of short-term objectives.

E) B) and D)
F) None of the above

Correct Answer

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The Fairmont Royal York in Toronto invested $25,000 in an energy conservation program to replace leaky steam traps and fix leaks,which resulted in an annual savings of over $200,000.This is an example of a sustainability effort to


A) increase innovation.
B) decrease revenue.
C) lower costs.
D) increase customers.

E) A) and B)
F) C) and D)

Correct Answer

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In the strategic management process,only local line leaders and executive leaders are needed.

A) True
B) False

Correct Answer

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Procter and Gamble has perfected a technique for compacting cleaning powder into a liquid concentration.Consumers,retailers,shipping and wholesalers,and environmentalists all have benefited from the resulting change in consumer shopping habits and the revolution in industry supply-chain economics.According to the text,this is an example of


A) zero-sum relationship among stakeholders.
B) stakeholder symbiosis.
C) rewarding stakeholders.
D) emphasizing financial returns.

E) C) and D)
F) None of the above

Correct Answer

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Shareholders expect only short-term value and therefore good managers should only focus on meeting short-term performance targets.

A) True
B) False

Correct Answer

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Business-level strategy focuses on (1)what businesses to compete in and (2)the management of the business portfolio to create synergy among its businesses.

A) True
B) False

Correct Answer

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Local line leaders are key in setting the tone for the empowerment of employees.

A) True
B) False

Correct Answer

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Methods by which successful executives show their interest in learning what others are thinking include


A) holding town hall meetings and consulting employees on what they would do if in charge.
B) holding town hall meetings and consulting bankers on what they would do if in charge.
C) holding retreats and consulting rivals on what they would do if in charge.
D) consulting rivals and consulting investment bankers.

E) All of the above
F) None of the above

Correct Answer

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There is a positive influence of CSR on the consumer evaluation of companies and their purchasing decisions,according to recent studies.

A) True
B) False

Correct Answer

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Nancy Snyder,corporate vice president of Whirlpool,shifted the reputation of the firm to that of an innovator by investing financially in capital spending.

A) True
B) False

Correct Answer

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Richard Branson,the founder of the Virgin Group,is well known for creating an inclusive organizational structure in which anybody in the organization can be involved in generating and activating upon new business ideas.

A) True
B) False

Correct Answer

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