Question 1

Intermittent reinforcement schedules are especially useful when employees are learning a new task or skill.

Accepted Answer

A) True 
 B)False

Question 2

The two basic types of goals are:

Accepted Answer

A)   Learning and behavioral
B)   Behavioral and performance
C)   Performance and objective
D)   Project and objective
E)   Performance and learningF) D) and E)
G) B) and D) E

Question 3

The process of comparing performance at some point in time to a previously established expectation or goal is called:

Accepted Answer

A)   Monitoring
B)   Measuring
C)   Giving feedback
D)   Coaching
E)   EvaluatingF) B) and E)
G) A) and E)

Question 4

Negative reinforcement weakens a desired behavior by contingently withdrawing something displeasing.

Accepted Answer

A) True 
 B)False

Question 5

Alfredo set a goal of completing the literature review portion of his research paper by Sunday night. This is a ________ goal.

Accepted Answer

A)   Behavioral
B)   Knowledge
C)   Equity
D)   Project
E)   ProceduralF) A) and B)
G) A) and C)

Question 6

Janelle filled out a peer evaluation rating form for her teammates in her OB class. She rated everyone as a "3" or "4" on the 6-point scale. This is an example of ___________ perceptual error.

Accepted Answer

A)   Halo
B)   Leniency
C)   Central tendency
D)   Recency
E)   Contrast effectsF) A) and D)
G) A) and C)

Question 7

The type of goals that is best for jobs that are dynamic but in which nearer-term activities and milestones can be defined is:

Accepted Answer

A)   Behavioral
B)   Objective
C)   Task
D)   Learning
E)   ReinforcementF) B) and E)
G) A) and C)

Question 8

To minimize halo perceptual error, a manager should:

Accepted Answer

A)   Record examples of positive and negative performance throughout the year
B)   Be fair and realistic in evaluations
C)   Define an accurate profile with both high and low points
D)   Evaluate employees against a predetermined standard
E)   Provide only negative feedbackF) A) and D)
G) All of the above

Question 9

Discuss the possible positive reinforcement schedules and describe the effects of each on employees.

Accepted Answer

It's not just the reinforcement that inf...

Question 10

Effective feedback includes an evaluation, not just information.

Accepted Answer

A) True 
 B)False

Question 11

Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance.

Accepted Answer

A) True 
 B)False

Question 12

When monitoring performance, a manager should pay attention:

Accepted Answer

A)   To both progress toward goal achievement and the ultimate level of goal achievement
B)   Only to progress toward goal achievement
C)   Only to ultimate goal achievement
D)   Primarily to subordinates' reactions to the goal
E)   Primarily to the "bottom line"F) C) and E)
G) A) and E)

Question 13

Unlearned reflexes are:

Accepted Answer

A)   Operant behavior
B)   Consequential behavior
C)   Reward behavior
D)   Respondent behavior
E)   Contingent behaviorF) A) and D)
G) None of the above D

Question 14

_________ is removing consequences from an undesirable behavior.

Accepted Answer

A)   Extinction
B)   Punishment
C)   Negative reinforcement
D)   Respondent behavior
E)   Operant behaviorF) C) and D)
G) A) and B)

Question 15

According to Skinner, unlearned reflexes are respondent behavior, and learned behavior is operant behavior.

Accepted Answer

A) True 
 B)False

Question 16

Explain how performance monitoring and evaluation processes can improve a manager's ability to manage the performance of his or her subordinates.

Accepted Answer

Accurately and appropriately monitoring ...

Question 17

The general criteria used for distributing rewards are:

Accepted Answer

A)   Extrinsic and intrinsic
B)   Results, behaviors and actions, and nonperformance considerations
C)   Positive reinforcement, negative reinforcement, punishment, and extinction
D)   Attraction, motivation, and retention
E)   Financial and nonfinancialF) B) and D)
G) C) and D) B

Question 18

The set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations is known as:

Accepted Answer

A)   Performance appraisal
B)   Performance review
C)   Performance management
D)   Goal setting
E)   CoachingF) C) and D)
G) A) and B)

Question 19

Identify and define the two basic types of rewards. Give examples of each from your own experience.

Accepted Answer

Rewards can be categorized as extrinsic ...

Question 20

In 180-degree feedback, individuals compare perceptions of their own performance with information from their manager, subordinates, and peers.

Accepted Answer

A) True 
 B)False

Exam 6: Performance Management

Intermittent reinforcement schedules are especially useful when employees are learning a new task or skill.

Correct AnswerverifiedShow Answer

The two basic types of goals are:

Correct AnswerverifiedE

The process of comparing performance at some point in time to a previously established expectation or goal is called:

Correct AnswerverifiedShow Answer

Negative reinforcement weakens a desired behavior by contingently withdrawing something displeasing.

Correct AnswerverifiedShow Answer

Alfredo set a goal of completing the literature review portion of his research paper by Sunday night. This is a ________ goal.

Correct AnswerverifiedShow Answer

Janelle filled out a peer evaluation rating form for her teammates in her OB class. She rated everyone as a "3" or "4" on the 6-point scale. This is an example of ___________ perceptual error.

Correct AnswerverifiedShow Answer

The type of goals that is best for jobs that are dynamic but in which nearer-term activities and milestones can be defined is:

Correct AnswerverifiedShow Answer

To minimize halo perceptual error, a manager should:

Correct AnswerverifiedShow Answer

Discuss the possible positive reinforcement schedules and describe the effects of each on employees.

Correct AnswerverifiedIt's not just the reinforcement that inf...View AnswerShow Answer

Effective feedback includes an evaluation, not just information.

Correct AnswerverifiedShow Answer

Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance.

Correct AnswerverifiedShow Answer

When monitoring performance, a manager should pay attention:

Correct AnswerverifiedShow Answer

Unlearned reflexes are:

Correct AnswerverifiedD

_________ is removing consequences from an undesirable behavior.

Correct AnswerverifiedShow Answer

According to Skinner, unlearned reflexes are respondent behavior, and learned behavior is operant behavior.

Correct AnswerverifiedShow Answer

Explain how performance monitoring and evaluation processes can improve a manager's ability to manage the performance of his or her subordinates.

Correct AnswerverifiedAccurately and appropriately monitoring ...View AnswerShow Answer

The general criteria used for distributing rewards are:

Correct AnswerverifiedB

The set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations is known as:

Correct AnswerverifiedShow Answer

Identify and define the two basic types of rewards. Give examples of each from your own experience.

Correct AnswerverifiedRewards can be categorized as extrinsic ...View AnswerShow Answer

In 180-degree feedback, individuals compare perceptions of their own performance with information from their manager, subordinates, and peers.

Correct AnswerverifiedShow Answer

Correct Answer
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E

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It's not just the reinforcement that inf...
View Answer

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D

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Accurately and appropriately monitoring ...
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B

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Rewards can be categorized as extrinsic ...
View Answer

Correct Answer
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