FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 5: Stress

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 41

Multiple Choice

Review LaterAdd Note

Review Later

As an alternative to managing stressors,many organizations teach employees to use _____ to counteract the effects of stressors by engaging in activities that slow the heart rate,breathing rate,and blood pressure.

A) heuristics
B) relaxation techniques
C) emotional suppression
D) primary performance appraisal
E) transactional analysis

F) D) and E)
G) B) and D)

Correct Answer

verified

Show Answer

Question 42

Multiple Choice

Review LaterAdd Note

Review Later

Tim is working as the marketing head at Blue Chip Investments.His work requires him to travel extensively and meet clients in various countries.However,his role also requires him to mentor several marketing representatives who work under him and keep track of their progress.Since Tim stays away from his office most of the time,he finds it difficult to manage both types of work responsibilities.Tim faces which of the following challenges?

A) Role complexities
B) Role conflict
C) Role penetration
D) Role ambiguity
E) Role enrichment

F) C) and D)
G) B) and E)

Correct Answer

verified

Show Answer

Question 43

Multiple Choice

Review LaterAdd Note

Elis and Phoebe work at United Insurance,a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller and Phoebe works as one of five regional supervisors,who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However,Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job,he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.

What is a stress audit? Explain how to reduce stressors and strains.

All of these are examples of supportive practices used by organizations that help employees manage and balance the demands that exist for them in their jobs EXCEPT:

Physiological strains that result from stressors include depression,anxiety,anger,hostility,and reduced self-confidence.

Which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources?

Write a note on the transactional theory of stress.

Most people appraise situations with high time pressure as rather stressful,and they also tend to appraise these situations as more hindering than challenging.

Do people cope with stressors differently? Explain the four broad categories of coping.

Instrumental support refers to the help people receive that can be used to address the stressful demand directly.

Organizations can provide _____,aimed at increasing job-related competencies and skills,that help employees to cope with stressful demands.

Job demands that tend to be appraised as stressful are called benign job demands.

In contrast to cognitive coping,behavioral coping refers to the thoughts that are involved in trying to deal with a stressful situation.

_____ is a work hindrance stressor that occurs from incompatible demands within a single role that a person may hold.

Self-motivation and changing priorities are examples of:

Which of the following statements is true regarding social support?

Job demands that tend not to be appraised as stressful are called:

Stressful demands that are perceived as obstructing progress toward personal accomplishments or goal attainment are called challenge stressors.

The negative consequences that occur when demands tax or exceed one's capacity or resources are called: