Question 1

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company,working to improve its operations,and being especially loyal to it.

Accepted Answer

A) True 
 B)False

Question 2

Routine task performance involves employee responses to task demands that are novel,unusual,or,at the very least,unpredictable.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is an organizational citizenship behavior?

Accepted Answer

A)  Civic virtue
B)  Courtesy
C)  Representing self-interests in a positive way to the public
D)  Sportsmanship
E)  Behaviors that benefit employees with excess workloadsF) A) and E)
G) B) and E)

Question 4

Charles finds an advertisement for an accountant's position at a local office.The advertisement mentions preparing,examining,and analyzing accounting records for accuracy and completeness as job responsibilities of the accountant's position.These job descriptions typically refer to:

Accepted Answer

A)  comprehension skills.
B)  task performance.
C)  counterproductive behavior.
D)  citizenship behaviors.
E)  organizational commitment.F) C) and D)
G) A) and E)

Question 5

Social networking sites and their applications can be used to monitor employee performance.

Accepted Answer

A) True 
 B)False

Question 6

_____ involves employee responses to job demands that are novel,unusual,or unpredictable.

Accepted Answer

A)  Job dissonance
B)  Adaptive task performance
C)  Counterproductive behavior
D)  Routine task performance
E)  Citizenship behaviorF) A) and E)
G) A) and D)

Question 7

Interpersonal citizenship behavior includes:

Accepted Answer

A)  voice.
B)  civic virtue.
C)  sportsmanship.
D)  boosterism.
E)  secrecy.F) A) and E)
G) A) and D)

Question 8

Which of the following occurs when an employee is assaulted or endangered such that physical and psychological injuries may occur?

Accepted Answer

A)  Boosterism
B)  Sabotage
C)  Incivility
D)  Abuse
E)  GossipingF) B) and C)
G) C) and D)

Question 9

Citizenship behaviors can be divided into the two main categories of:

Accepted Answer

A)  intrapersonal and organizational.
B)  interpersonal and intrapersonal.
C)  organizational and political.
D)  interpersonal and political.
E)  interpersonal and organizational.F) None of the above
G) D) and E)

Question 10

Adaptive task performance involves employee responses to task demands that are novel,unusual,or,at the very least,unpredictable.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following behaviors benefits coworkers and colleagues and involves assisting,supporting,and developing other organizational members in a way that goes beyond normal job expectations?

Accepted Answer

A)  Intrapersonal citizenship behavior
B)  Interpersonal citizenship behavior
C)  Organizational citizenship behavior
D)  Production citizenship behavior
E)  Political citizenship behaviorF) A) and B)
G) A) and E)

Question 12

_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Accepted Answer

A)  Creative task performance
B)  Adaptive task performance
C)  Counterproductive behavior
D)  Citizenship behavior
E)  Routine task performanceF) A) and D)
G) A) and E)

Question 13

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____.

Accepted Answer

A)  job orientation
B)  citizenship behavior
C)  organizational commitment
D)  task performance
E)  counterproductive behaviorF) B) and D)
G) None of the above

Question 14

In addition to being more cognitive,knowledge work tends to be more structured and static in nature.

Accepted Answer

A) True 
 B)False

Question 15

_____ is the most common form of production deviance.

Accepted Answer

A)  Theft
B)  Incivility
C)  Wasting resources
D)  Sabotage
E)  HarassmentF) B) and C)
G) A) and E)

Question 16

Don always maintains a good attitude with coworkers even when the department goes through tough times.Don's behavior is an example of:

Accepted Answer

A)  helping.
B)  courtesy.
C)  sportsmanship.
D)  civic virtue.
E)  boosterism.F) C) and E)
G) B) and C)

Question 17

Which of the following statements about the O*NET is false?

Accepted Answer

A)  It captures the "numerous small decisions" that separate the most effective organizations from their competitors.
B)  It is an online database.
C)  It is involved in figuring out the important tasks for a given job.
D)  It includes the characteristics of most jobs in terms of tasks.
E)  It includes the required knowledge,skills,and abilities to perform a task.F) B) and C)
G) A) and E)

Question 18

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a serious organizational counterproductive behavior?

Accepted Answer

A)  Incivility
B)  Wasting resources
C)  Gossiping
D)  Sabotage
E)  Substance abuseF) A) and B)
G) None of the above

Question 20

Substance abuse is a form of political deviance.

Accepted Answer

A) True 
 B)False

Exam 2: Job Performance

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____.

Correct AnswerverifiedShow Answer

Social networking sites and their applications can be used to monitor employee performance.

Correct AnswerverifiedShow Answer

Routine task performance involves employee responses to task demands that are novel,unusual,or,at the very least,unpredictable.

Correct AnswerverifiedShow Answer

Don always maintains a good attitude with coworkers even when the department goes through tough times.Don's behavior is an example of:

Correct AnswerverifiedShow Answer

_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Correct AnswerverifiedShow Answer

Substance abuse is a form of political deviance.

Correct AnswerverifiedShow Answer

Which of the following behaviors benefits coworkers and colleagues and involves assisting,supporting,and developing other organizational members in a way that goes beyond normal job expectations?

Correct AnswerverifiedShow Answer

Charles finds an advertisement for an accountant's position at a local office.The advertisement mentions preparing,examining,and analyzing accounting records for accuracy and completeness as job responsibilities of the accountant's position.These job descriptions typically refer to:

Correct AnswerverifiedShow Answer

Interpersonal citizenship behavior includes:

Correct AnswerverifiedShow Answer

_____ involves employee responses to job demands that are novel,unusual,or unpredictable.

Correct AnswerverifiedShow Answer

Citizenship behaviors can be divided into the two main categories of:

Correct AnswerverifiedShow Answer

Organizational citizenship behaviors benefit the larger organization by supporting and defending the company,working to improve its operations,and being especially loyal to it.

Correct AnswerverifiedShow Answer

Which of the following is a serious organizational counterproductive behavior?

Correct AnswerverifiedShow Answer

Adaptive task performance involves employee responses to task demands that are novel,unusual,or,at the very least,unpredictable.

Correct AnswerverifiedShow Answer

Which of the following occurs when an employee is assaulted or endangered such that physical and psychological injuries may occur?

Correct AnswerverifiedShow Answer

In addition to being more cognitive,knowledge work tends to be more structured and static in nature.

Correct AnswerverifiedShow Answer

Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.

Correct AnswerverifiedShow Answer

Which of the following is an organizational citizenship behavior?

Correct AnswerverifiedShow Answer

Which of the following statements about the O*NET is false?

Correct AnswerverifiedShow Answer

_____ is the most common form of production deviance.

Correct AnswerverifiedShow Answer

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