Question 1

The most effective way to improve performance varies according to an employee's ability.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following errors occur when a rater compares an individual,not against an objective standard,but against other employees?

Accepted Answer

A)   Contrast errors
B)   Distributional errors
C)   Halo errors
D)   Leniency errors
E)   Horns errorsF) C) and E)
G) A) and C)

Question 3

Generally,peers are more favorable toward participating in reviews to be used for employee development.

Accepted Answer

A) True 
 B)False

Question 4

What are the five criteria for measuring the effectiveness of a performance management system?

Accepted Answer

Performance measures should fit with the...

Question 5

Organizational behavior modification (OBM)is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Accepted Answer

A) True 
 B)False

Question 6

The performance measurement method that assigns a certain percentage of employees to each category in a set of categories is called the:

Accepted Answer

A)   forced-distribution method.
B)   alternation ranking method.
C)   paired-comparison method.
D)   optional ranking method.
E)   simple ranking method.F) All of the above
G) A) and B)

Question 7

Performance management is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Accepted Answer

A) True 
 B)False

Question 8

The paired-comparison method of measuring employee performance:

Accepted Answer

A)   involves comparing each employee with each other employee to establish rankings.
B)   is also known as the alternation ranking method.
C)   rates everyone favorably or near the center of the scale.
D)   assigns a certain percentage of employees to each category in a set of categories.
E)   requires managers to rank employees in their group from the highest performer to the poorest performer.F) D) and E)
G) B) and D)

Question 9

What are the different ways in which a company can ensure that it has a legally defensible performance management system?

Accepted Answer

(1)The system should be based on valid j...

Question 10

Lawsuits related to performance management usually involve charges of discrimination or:

Accepted Answer

A)   unjust dismissal.
B)   reverse discrimination.
C)   affirmative action.
D)   reasonable accommodation.
E)   minimum wage.F) A) and D)
G) B) and E)

Question 11

Total quality management differs from traditional performance measurement in that it:

Accepted Answer

A)   has an external, rather than an internal, focus.
B)   is a top-down review process.
C)   assesses both individual performance and the system within which the individual works.
D)   focuses exclusively on support decisions about work assignments, training, and compensation.
E)   provides only subjective feedback based on the work process.F) B) and D)
G) C) and D)

Question 12

The _____ method of performance measurement compares each employee with each other employee to establish rankings.

Accepted Answer

A)   paired-comparison
B)   graphic rating scale
C)   forced-distribution
D)   mixed standard
E)   BARSF) B) and C)
G) B) and E)

Question 13

Coaching,frequent performance feedback,goal setting,and restructured job assignments are effective ways to improve performance for which category of employees?

Accepted Answer

A)   Solid performers
B)   Underutilizers
C)   Misdirected effort
D)   Deadwood
E)   NonessentialF) B) and E)
G) C) and E)

Question 14

Discuss the six steps of the performance management process.

Accepted Answer

The first two steps of the process invol...

Question 15

Subordinate evaluations of performance are most appropriate when the performance results are to be used for:

Accepted Answer

A)   administrative purposes.
B)   investigative purposes.
C)   strategic purposes.
D)   developmental purposes.
E)   executive purposes.F) A) and B)
G) None of the above

Question 16

Identify the evaluation approach to performance measurement that meets the following criteria: very high fit with strategy,usually high validity,high reliability,high acceptability,and high specificity regarding results but low specificity regarding behaviors necessary to achieve them.

Accepted Answer

A)   Comparative
B)   Attribute
C)   Behavioral
D)   Results
E)   DevelopmentalF) A) and B)
G) A) and D)

Question 17

Information that is gathered for measuring the effectiveness of a performance management system but is irrelevant represents "_____" of the performance measure.

Accepted Answer

A)   validity
B)   deficiency
C)   contamination
D)   reliability
E)   specificityF) A) and D)
G) B) and D)

Question 18

Discuss the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Accepted Answer

(1)Managers: Advantages: Supervisors hav...

Question 19

What is the disadvantage of results-oriented performance management?

Accepted Answer

A)   It is generally more subjective than other kinds of performance measurements.
B)   It has low acceptability among employees.
C)   It has problems with validity.
D)   It is not preferred by managers.
E)   It is not easy to link to the organization's goals.F) A) and C)
G) A) and E)

Question 20

How does an organization specify the aspects of performance that are relevant to the organization?

Accepted Answer

A)   Based on the job analysis
B)   By conducting performance appraisals
C)   Through performance feedback sessions
D)   By adjusting behavior to meet the organization's goal
E)   By identifying the underlying problemF) C) and D)
G) B) and D)

Exam 8: Managing Employees Performance

The paired-comparison method of measuring employee performance:

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Lawsuits related to performance management usually involve charges of discrimination or:

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Generally,peers are more favorable toward participating in reviews to be used for employee development.

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What are the different ways in which a company can ensure that it has a legally defensible performance management system?

Correct Answerverified(1)The system should be based on valid j...View AnswerShow Answer

What are the five criteria for measuring the effectiveness of a performance management system?

Correct AnswerverifiedPerformance measures should fit with the...View AnswerShow Answer

Organizational behavior modification (OBM)is a plan for managing the behavior of employees through an informal system of feedback and reinforcement.

Correct AnswerverifiedShow Answer

What is the disadvantage of results-oriented performance management?

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Discuss the advantages and disadvantages of using managers,peers,subordinates,self,and customers as sources of performance information.

Correct Answerverified(1)Managers: Advantages: Supervisors hav...View AnswerShow Answer

Total quality management differs from traditional performance measurement in that it:

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The most effective way to improve performance varies according to an employee's ability.

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Subordinate evaluations of performance are most appropriate when the performance results are to be used for:

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Discuss the six steps of the performance management process.

Correct AnswerverifiedThe first two steps of the process invol...View AnswerShow Answer

The performance measurement method that assigns a certain percentage of employees to each category in a set of categories is called the:

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The _____ method of performance measurement compares each employee with each other employee to establish rankings.

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How does an organization specify the aspects of performance that are relevant to the organization?

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Information that is gathered for measuring the effectiveness of a performance management system but is irrelevant represents "_____" of the performance measure.

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Identify the evaluation approach to performance measurement that meets the following criteria: very high fit with strategy,usually high validity,high reliability,high acceptability,and high specificity regarding results but low specificity regarding behaviors necessary to achieve them.

Correct AnswerverifiedShow Answer

Performance management is the process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Correct AnswerverifiedShow Answer

Coaching,frequent performance feedback,goal setting,and restructured job assignments are effective ways to improve performance for which category of employees?

Correct AnswerverifiedShow Answer

Which of the following errors occur when a rater compares an individual,not against an objective standard,but against other employees?

Correct AnswerverifiedShow Answer

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(1)The system should be based on valid j...
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Performance measures should fit with the...
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(1)Managers: Advantages: Supervisors hav...
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The first two steps of the process invol...
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