Question 1

Which of the following is not one of the main ways to reduce cognitive dissonance?

Accepted Answer

A)  Change your attitude.
B)  Complete an emotional intelligence assessment.
C)  Change your behavior.
D)  Find consonant elements that outweigh the dissonant ones.
E)  Belittle the importance of the inconsistent behavior.F) All of the above
G) None of the above

Question 2

Name and describe at least four major barriers to organizational diversity.

Accepted Answer

Resistance to divers...

Question 3

Job satisfaction results in stronger ______ and lower levels of ______.

Accepted Answer

A)  job involvement;work-life balance
B)  organizational commitment;perceived stress
C)  motivation;life satisfaction
D)  perceived stress;life satisfaction
E)  perceived stress;absenteeismF) B) and E)
G) A) and B)

Question 4

______ is at the center of the diversity wheel.

Accepted Answer

A)  Philosophy
B)  Philanthropy
C)  Perception
D)  Personality
E)  PsychologyF) B) and C)
G) C) and D)

Question 5

______ is the tension people feel when they are facing or enduring extraordinary demands,constraints,or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

A)  Apprehension
B)  Role conflict
C)  Stress
D)  Role overload
E)  AnxietyF) D) and E)
G) None of the above

Question 6

Which of the following is the most common drug of abuse?

Accepted Answer

A)  marijuana
B)  tranquilizers
C)  prescription pain medication
D)  alcohol
E)  methamphetamineF) B) and E)
G) A) and B)

Question 7

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers,who therefore gives them poor service,and so gets the result he expected-a much lower tip than usual.

Accepted Answer

A) True 
 B)False

Question 8

____ is the extent to which an employee identifies with an organization and is committed to its goals.

Accepted Answer

A)  Job involvement
B)  Job performance
C)  Job satisfaction
D)  Organizational commitment
E)  Job enrichmentF) D) and E)
G) None of the above

Question 9

Which of the following statements is not true of Millennial employees?

Accepted Answer

A)  They want acclaim and think everyone should get a trophy.
B)  They are racially and ethnically diverse.
C)  Many are burdened by financial hardships.
D)  Many live with their parents.
E)  Many are unable to afford their own homes due to student-loan debt.F) C) and E)
G) B) and D)

Question 10

Define role overload,role conflict,and role ambiguity.Give examples of each from your own experience.

Accepted Answer

Role overload occurs when others' expect...

Question 11

Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.

Accepted Answer

A) True 
 B)False

Question 12

Carolina's manager notices that she exhibits an internal locus of control when she speaks about her work.Her manager should

Accepted Answer

A)  closely supervise Caroline's work.
B)  place Caroline in a highly structured job.
C)  give Caroline a job with much social contact with coworkers and customers.
D)  give Caroline a job that requires high compliance and low initiative.
E)  provide incentives such as merit pay or sales commissions.F) B) and E)
G) A) and C)

Question 13

The interdisciplinary field of organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Accepted Answer

A)  awareness
B)  development
C)  culture
D)  strategy
E)  behaviorF) None of the above
G) B) and C)

Question 14

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Accepted Answer

A)  Stereotyping
B)  Selective perception
C)  Self-serving bias
D)  Attribution
E)  The halo effectF) None of the above
G) C) and E)

Question 15

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Accepted Answer

A)  high self-efficacy
B)  high self-monitoring
C)  low self-efficacy
D)  an internal locus of control
E)  an external locus of controlF) C) and D)
G) A) and B)

Question 16

Define stress and describe at least four sources of stress on the job.

Accepted Answer

Here are s...

Question 17

Because she beat her goal this year by nearly 30 percent,Lori has been telling everyone in the sales department of her incredible skill as a salesperson.But last year when she didn't even reach her goal,she said her failure was due to the poor economy.Lori provides an example of

Accepted Answer

A)  the halo effect.
B)  a self-fulfilling prophecy.
C)  fundamental attribution bias.
D)  selective perception error.
E)  self-serving bias.F) D) and E)
G) B) and C)

Question 18

Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.You are experiencing role overload.

Accepted Answer

A) True 
 B)False

Question 19

Paolo is always coming up with new ideas and seeking funding to explore them.He sees opportunities in the marketplace and wants to be the first person to come up with new products and services that customers want.Paolo,a person who is apt to take initiative and persevere to influence the environment,has a(n) ______ personality.

Accepted Answer

A)  proactive
B)  emotionally stable
C)  extroverted
D)  emotionally intelligent
E)  self-efficaciousF) B) and D)
G) C) and D)

Question 20

Define emotional intelligence (EI)and describe the four traits of EI.

Accepted Answer

Emotional intelligence is the ...

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers,who therefore gives them poor service,and so gets the result he expected-a much lower tip than usual.

Correct Answer
verified

Define role overload,role conflict,and role ambiguity.Give examples of each from your own experience.

Correct Answer
verified
Role overload occurs when others' expect...
View Answer

Define stress and describe at least four sources of stress on the job.

Correct Answer
verified
Here are s...
View Answer

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Correct Answer
verified

______ is at the center of the diversity wheel.

Correct Answer
verified

Which of the following is not one of the main ways to reduce cognitive dissonance?

Correct Answer
verified

Because she beat her goal this year by nearly 30 percent,Lori has been telling everyone in the sales department of her incredible skill as a salesperson.But last year when she didn't even reach her goal,she said her failure was due to the poor economy.Lori provides an example of

Correct Answer
verified

Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.You are experiencing role overload.

Correct Answer
verified

______ is the tension people feel when they are facing or enduring extraordinary demands,constraints,or opportunities and are uncertain about their ability to handle them effectively.

Correct Answer
verified

Job satisfaction results in stronger and lower levels of .

Correct Answer
verified

The interdisciplinary field of organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Correct Answer
verified

Define emotional intelligence (EI)and describe the four traits of EI.

Correct Answer
verified
Emotional intelligence is the ...
View Answer

Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.

Correct Answer
verified

Which of the following statements is not true of Millennial employees?

Correct Answer
verified

Carolina's manager notices that she exhibits an internal locus of control when she speaks about her work.Her manager should

Correct Answer
verified

Name and describe at least four major barriers to organizational diversity.

Correct Answer
verified
Resistance to divers...
View Answer

Correct Answer
verified

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Correct Answer
verified

Which of the following is the most common drug of abuse?

Correct Answer
verified

____ is the extent to which an employee identifies with an organization and is committed to its goals.

Correct Answer
verified

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers,who therefore gives them poor service,and so gets the result he expected-a much lower tip than usual.

Correct AnswerverifiedShow Answer

Define role overload,role conflict,and role ambiguity.Give examples of each from your own experience.

Correct AnswerverifiedRole overload occurs when others' expect...View AnswerShow Answer

Define stress and describe at least four sources of stress on the job.

Correct AnswerverifiedHere are s...View AnswerShow Answer

People with ______ exhibit less anxiety,greater motivation,and stronger expectations that effort leads to performance.

Correct AnswerverifiedShow Answer

______ is at the center of the diversity wheel.

Correct AnswerverifiedShow Answer

Which of the following is not one of the main ways to reduce cognitive dissonance?

Correct AnswerverifiedShow Answer

Because she beat her goal this year by nearly 30 percent,Lori has been telling everyone in the sales department of her incredible skill as a salesperson.But last year when she didn't even reach her goal,she said her failure was due to the poor economy.Lori provides an example of

Correct AnswerverifiedShow Answer

Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.You are experiencing role overload.

Correct AnswerverifiedShow Answer

______ is the tension people feel when they are facing or enduring extraordinary demands,constraints,or opportunities and are uncertain about their ability to handle them effectively.

Correct AnswerverifiedShow Answer

Job satisfaction results in stronger ______ and lower levels of ______.

Correct AnswerverifiedShow Answer

The interdisciplinary field of organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Correct AnswerverifiedShow Answer

Define emotional intelligence (EI)and describe the four traits of EI.

Correct AnswerverifiedEmotional intelligence is the ...View AnswerShow Answer

Individuals with an external locus of control tend to display greater work motivation,which leads to higher salaries.

Correct AnswerverifiedShow Answer

Which of the following statements is not true of Millennial employees?

Correct AnswerverifiedShow Answer

Carolina's manager notices that she exhibits an internal locus of control when she speaks about her work.Her manager should

Correct AnswerverifiedShow Answer

Name and describe at least four major barriers to organizational diversity.

Correct AnswerverifiedResistance to divers...View AnswerShow Answer

Correct AnswerverifiedShow Answer

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Correct AnswerverifiedShow Answer

Which of the following is the most common drug of abuse?

Correct AnswerverifiedShow Answer

____ is the extent to which an employee identifies with an organization and is committed to its goals.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Role overload occurs when others' expect...
View Answer

Correct Answer
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Here are s...
View Answer

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Job satisfaction results in stronger and lower levels of .

Correct Answer
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Emotional intelligence is the ...
View Answer

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Resistance to divers...
View Answer

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