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Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

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Question 21

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Which of the following is not a way to encourage and foster innovation?

A) creating an innovation strategy
B) supporting innovation with investments of time and money
C) withholding raises and promotions when innovation attempts don't work out
D) getting commitment from top managers
E) obtaining the necessary human resources

F) All of the above
G) A) and B)

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Question 22

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_____________ is the set of techniques used for implementing planned change to make people and organizations more effective.

A) Corporate transformation
B) Organizational development
C) Revitalization
D) Continuous improvement
E) Incremental innovation

F) A) and D)
G) A) and C)

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Question 23

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This question has two parts;be sure to answer both.First,give examples of two forces outside an organization and two forces inside that would be likely indicators of a need for change.Next,imagine that you run a small downtown store,On the Board,that specializes in selling board games from around the world.Explain how each of the forces you identified might affect your business.

Employees are likely to see an adaptive change as

Adaptive change is the least threatening type of change and is therefore least likely to create resistance.

After Mary's Gifts and Cards surveyed its customers,it discovered that its customers preferred the company's competition more than 70 percent of the time.The most frequently cited reason was customer service.During which stage of Lewin's change model should Mary provide her employees with this information about the problems with customer service?

Omar,an OD consultant,is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team.Omar is conducting the ______ stage of the OD process.

Walt Disney Company's investment of $1 billion into a wearable technology that it hopes will revolutionize the way visitors spend money at Walt Disney World,featuring a website ("My Disney Experience")and data-collecting wristbands ("MagicBands")that interact with scanners throughout the 40-square-mile theme park,is an example of proactive change.

Demassification refers to customers becoming part of mass markets that reflect mass behavior and mass values.

The two cofounders of Network Appliance,a data-storage firm in Sunnyvale,California,were feuding with each other because one founder couldn't stick to his decisions,which drove the other founder crazy.A(n) ____________ began working with the warring executives in separate sessions to solve the problem.

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet or printed materials for students to purchase each term.The management department is implementing a ______ innovation.

An example of innovative change is a department store deciding to adopt a new practice used by competitors by staying open 24 hours a day and requiring employees to work flexible schedules,a change that employees are likely to see as moderately threatening.

Which of the following is not one of the primary uses of OD?

Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch.P&G's new product is an example of a core innovation.

The starting point for organizational innovation involves six seeds of innovation.List at least four of the six seeds.

What are the differences between innovation,invention,and creativity?

Which of the following is one of Scott Berkun's seeds of innovation for organizations?

Which of the following is an example of a proactive change?

This question has two parts;be sure to answer both.First,explain the three steps in the OD process.Next,suppose you are a student member of your college's or university's committee that is attempting to study why an excessive number of students drop out of your college.Give examples of activities your task force might take in each stage of its OD process.

Suppose your college or university wanted to make a major change in some important aspect of student life at your school,such as getting students more involved in charitable organizations.How should the college or university use Lewin's model to guide its actions?