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Exam 5: Stress

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Question 1

Multiple Choice

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Which of these techniques attempt to help people appraise and cope with stressors in a more rational manner?

A) Self-hypnosis techniques
B) Relaxation techniques
C) Catharsis
D) Cognitive-behavioral techniques
E) Free association

F) B) and E)
G) A) and E)

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Question 2

Multiple Choice

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_____ refers to a work hindrance stressor that occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles very effectively.

A) Time pressure
B) Daily hassle
C) Role overload
D) Role ambiguity
E) Role conflict

F) All of the above
G) B) and C)

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Question 3

Multiple Choice

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Organizations can provide _____, aimed at increasing job-related competencies and skills, that help employees to cope with stressful demands.

Two people sharing the responsibilities of a single job, as if the two people were a single performing unit is known as:

Elis, Phoebe, and Jason work at United Insurance, a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller.Phoebe works as one of five regional supervisors, who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However, Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.Elis, unable to meet both types of expectations associated with her role, is facing _____.

Martha owns an event management firm.During the holiday season, especially during Christmas, she finds herself overloaded with work which often makes her feel irritable and anxious.To calm herself, she often takes time out to go swimming.In this example, the coping strategy that Martha uses can be classified as:

The organization must help its employees cope with stress.List the various resources an organization can provide to help employees cope with stressors.

Family time demands include participation in formal education programs, music lessons, sports-related training, hobby-related self-education, participation in local government, or volunteer work.

_____ occurs as people evaluate the significance and the meaning of the stressors they are confronting.

As an alternative to managing stressors, many organizations teach employees to use _____ to counteract the effects of stressors by engaging in activities that slow the heart rate, breathing rate, and blood pressure.

People who experience higher levels of challenge stressors tend to have higher levels of:

Employees who are deeply embedded in their organizations and communities feel less stress than less embedded individuals.

Which of the following reflect(s) the relatively minor routine demands that get in the way of accomplishing the things that we really want to accomplish?

The negative consequences that occur when demands tax or exceed one's capacity or resources are called:

Eliza and Samantha work at the Snack Time factory.The company is short staffed and the employees are finding it difficult to meet the daily production requirements.Both Eliza and Samantha indicated that they were facing time pressures in their respective departments.Eliza decided to work longer hours to meet the deadline, whereas Samantha tries to distance herself from her problems at work by thinking about the positive things in her life.Which of these coping strategies is utilized by Eliza?

Coping strategies can be viewed as either _______ or _______ focused.

A critical factor that determines coping strategy choice is the degree to which people believe that a particular strategy gives them some degree of control over the stressor or how they feel about it.

Hindrance stressors have a strong positive relationship with job performance.

Which of the following is NOT true about Type A behavior pattern?

Instrumental support refers to the help people receive that can be used to address the stressful demand directly.