Question 1

Which of the following statements about management by objectives (MBO)  is false?

Accepted Answer

A)  It is a management philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals.
B)  Employee involvement is high in MBO.
C)  It is a set of mutually agreed-upon objectives that are measurable and specific.
D)  It is best suited for managing the performance of employees who work in contexts in which subjective measures of performance can be quantified.
E)  Employee performance can be gauged by referring to the degree to which the employee achieves results that are consistent with the objectives.F) A) and B)
G) All of the above

Question 2

Natalie, Charlet, and Rose are three dental hygienists who work for Dr.Doris at Healthy White.All three hygienists perform almost the same tasks every day.On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup.Dr.Doris, on the other hand, has quite an unpredictable job.She has to respond to all types of teeth-related emergencies including surgeries.All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr.Doris.Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present.She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White.Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White.They always represent the clinic in a very positive way away from work.Dr.Doris couldn't be happier to have such wonderful people working with her.The three hygienists interact with one another in a manner that reflects high levels of _____.

Accepted Answer

A)  boosterism
B)  interpersonal citizenship behavior
C)  routine task performance
D)  adaptive task performance
E)  centralized behaviorF) A) and B)
G) None of the above

Question 3

Social networking applications can be used to monitor employee performance.How true is this statement? Explain with an example.

Accepted Answer

Social networking technology has recentl...

Question 4

Sometimes the best task performers are also the employees who engage in counterproductive behavior.

Accepted Answer

A) True 
 B)False

Question 5

Courtesy refers to keeping coworkers informed about matters that are relevant to them.

Accepted Answer

A) True 
 B)False

Question 6

Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Accepted Answer

A) True 
 B)False

Question 7

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Accepted Answer

A)  political deviance
B)  property deviance
C)  personal aggression
D)  political aggression
E)  production devianceF) C) and E)
G) B) and C)

Question 8

Paul, a ticket collector, performs his duty robotically every day.This refers to: _____.

Accepted Answer

A)  sportsmanship
B)  adaptive task performance
C)  routine task performance
D)  counterproductive behavior
E)  citizenship behaviorF) C) and D)
G) B) and E)

Question 9

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____.

Accepted Answer

A)  citizenship behavior
B)  routine task performance
C)  job dissonance
D)  counterproductive behavior
E)  adaptive task performanceF) B) and E)
G) B) and D)

Question 10

_____ involves employee responses to job demands that are novel, unusual, or unpredictable.

Accepted Answer

A)  Job dissonance
B)  Adaptive task performance
C)  Counterproductive behavior
D)  Routine task performance
E)  Citizenship behaviorF) None of the above
G) B) and D)

Question 11

There is a very low level of bias in a 360-degree rating system when participants believe the information will be used for compensation, rather than for skill development.

Accepted Answer

A) True 
 B)False

Question 12

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Accepted Answer

A) True 
 B)False

Question 13

Historically, research on OB has focused on the _____ aspects of job performance.

Accepted Answer

A)  educational
B)  knowledge
C)  learning
D)  physical
E)  theoreticalF) A) and D)
G) A) and E)

Question 14

Define job analysis, explain its importance in determining job performance, and list and the basic steps involved in job analysis.

Accepted Answer

Job analysis is a process used to identi...

Question 15

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____.

Accepted Answer

A)  job orientation
B)  citizenship behavior
C)  organizational commitment
D)  task performance
E)  counterproductive behaviorF) A) and C)
G) A) and D)

Question 16

Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?

Accepted Answer

A)  Harassment
B)  Abuse
C)  Incivility
D)  Production deviance
E)  BoosterismF) C) and D)
G) B) and C)

Question 17

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Accepted Answer

A)  Task performance
B)  Citizenship behavior
C)  Counterproductive behavior
D)  Job orientation
E)  Organizational commitmentF) A) and B)
G) C) and D)

Question 18

Creative ideas that are not implemented do not count towards positive job performance.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals?

Accepted Answer

A)  Behaviorally anchored rating scales
B)  Management by objectives
C)  360-degree feedback
D)  Benchmarking
E)  Behavioral observation scalesF) All of the above
G) B) and E)

Question 20

Managers know what behaviors to emphasize in training programs and to assess when doing performance evaluations by referring to a ______.

Accepted Answer

A)  job analysis
B)  performance contract
C)  cultural evaluation
D)  organizational chart
E)  structural analysisF) A) and D)
G) All of the above

Exam 2: Job Performance

Define job analysis, explain its importance in determining job performance, and list and the basic steps involved in job analysis.

Correct Answer
verified
Job analysis is a process used to identi...
View Answer

Correct Answer
verified

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____.

Correct Answer
verified

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Correct Answer
verified

There is a very low level of bias in a 360-degree rating system when participants believe the information will be used for compensation, rather than for skill development.

Correct Answer
verified

Creative ideas that are not implemented do not count towards positive job performance.

Correct Answer
verified

Managers know what behaviors to emphasize in training programs and to assess when doing performance evaluations by referring to a ______.

Correct Answer
verified

Sometimes the best task performers are also the employees who engage in counterproductive behavior.

Correct Answer
verified

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____.

Correct Answer
verified

_____ involves employee responses to job demands that are novel, unusual, or unpredictable.

Correct Answer
verified

Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Correct Answer
verified

Historically, research on OB has focused on the _____ aspects of job performance.

Correct Answer
verified

Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?

Correct Answer
verified

Which of the following statements about management by objectives (MBO) is false?

Correct Answer
verified

Paul, a ticket collector, performs his duty robotically every day.This refers to: _____.

Correct Answer
verified

Courtesy refers to keeping coworkers informed about matters that are relevant to them.

Correct Answer
verified

Social networking applications can be used to monitor employee performance.How true is this statement? Explain with an example.

Correct Answer
verified
Social networking technology has recentl...
View Answer

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Correct Answer
verified

Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals?

Correct Answer
verified

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Correct Answer
verified

Exam 2: Job Performance

Define job analysis, explain its importance in determining job performance, and list and the basic steps involved in job analysis.

Correct AnswerverifiedJob analysis is a process used to identi...View AnswerShow Answer

Correct AnswerverifiedShow Answer

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____.

Correct AnswerverifiedShow Answer

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Correct AnswerverifiedShow Answer

There is a very low level of bias in a 360-degree rating system when participants believe the information will be used for compensation, rather than for skill development.

Correct AnswerverifiedShow Answer

Creative ideas that are not implemented do not count towards positive job performance.

Correct AnswerverifiedShow Answer

Managers know what behaviors to emphasize in training programs and to assess when doing performance evaluations by referring to a ______.

Correct AnswerverifiedShow Answer

Sometimes the best task performers are also the employees who engage in counterproductive behavior.

Correct AnswerverifiedShow Answer

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____.

Correct AnswerverifiedShow Answer

_____ involves employee responses to job demands that are novel, unusual, or unpredictable.

Correct AnswerverifiedShow Answer

Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Correct AnswerverifiedShow Answer

Historically, research on OB has focused on the _____ aspects of job performance.

Correct AnswerverifiedShow Answer

Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague?

Correct AnswerverifiedShow Answer

Which of the following statements about management by objectives (MBO) is false?

Correct AnswerverifiedShow Answer

Paul, a ticket collector, performs his duty robotically every day.This refers to: _____.

Correct AnswerverifiedShow Answer

Courtesy refers to keeping coworkers informed about matters that are relevant to them.

Correct AnswerverifiedShow Answer

Social networking applications can be used to monitor employee performance.How true is this statement? Explain with an example.

Correct AnswerverifiedSocial networking technology has recentl...View AnswerShow Answer

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Correct AnswerverifiedShow Answer

Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals?

Correct AnswerverifiedShow Answer

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Job analysis is a process used to identi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Social networking technology has recentl...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified