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One of the main complaints made by critics of employment tests is that these tests:


A) fail to take the interests and personalities of the test takers into account.
B) cannot measure basic competencies.
C) may discriminate against certain groups.
D) take so long to conduct and evaluate that they slow down the selection process.

E) B) and D)
F) C) and D)

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As a human resources professional for a large company,David is involved with the ___________ process.His goal is to find the right number of qualified people at the right time.He will screen a qualified pool of candidates and send these individuals forward to others in the firm who will make the final selection decision.


A) recruiting
B) human resource allocating
C) organizing
D) job orienteering

E) C) and D)
F) B) and C)

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Performance standards should be understandable,measurable,and reasonable.

A) True
B) False

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Which of the following statements about recruiting is most accurate?


A) It is important for a firm to recruit and hire people who are not only skilled but also fit in with the firm's culture and leadership style.
B) Recruiting internally will almost always result in better qualified applicants than recruiting externally.
C) Small firms generally have a strong advantage when it comes to recruiting.
D) One advantage of using external sources when recruiting is that this approach tends to result in higher morale among the firm's existing employees.

E) A) and B)
F) A) and C)

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__________ is the process of establishing and maintaining contacts with key managers in one's own organization and in other organizations,and using those contacts to establish strong relationships that serve as informal development systems.


A) Training and development
B) Social integration
C) Orienteering
D) Networking

E) A) and C)
F) B) and D)

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Frank has thirty years of service as a manager for his company.He remembers when managers had almost complete freedom to fire workers.Frank thinks this is only fair."After all," Frank points out,"workers quit whenever they get a better offer.Shouldn't managers have as much freedom to fire workers as the workers have to quit?" Frank's comments suggest that he believes in the doctrine of:


A) bonded employment.
B) reciprocated employment.
C) employment by mutual consent.
D) employment at will.

E) A) and C)
F) B) and D)

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Today's workers have an increased demand for benefits tailored to their individual needs.

A) True
B) False

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Underemployed workers present a challenge for human resources managers.These are people who are working beyond their capabilities.

A) True
B) False

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Top managers at Unifaze Corporation have decided that the company must downsize,but are concerned about the effect the reduction in employment will have on the morale of the remaining employees.One way top management could keep morale from suffering would be to establish an early retirement program.

A) True
B) False

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Though temporary workers are employed in most sectors of the economy,almost none have been hired to fill manufacturing jobs.

A) True
B) False

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The last step of the human resource planning system is to:


A) publish a human resource inventory listing the names,ages,job titles,skills,and other pertinent information for all employees in the organization.
B) develop an affirmative action statement to explain how the company will meet federal government guidelines on hiring and promotions.
C) hold a general meeting to explain the impact of the plan to employees.
D) establish a strategic plan for recruiting,selecting,training,appraising and scheduling the labor force.

E) A) and C)
F) A) and D)

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Mini-Case Dee Pozitt had been the assistant human resource director at Fleesum Financial Services for a bit more than a year when the company's human resource director was injured in a sky diving accident.Because of his injuries the director would be unable to work for several months.Howie Fleesum,the company's CEO,decided to name Dee the acting director of human resources.Though she had been at the firm for a shorter period of time than most other managers,he felt that her position as the director's assistant had given her insights into the company's human resource issues that the other managers lacked.He also was very impressed by the glowing performance appraisal Dee recently received from the director,her peers,and even subordinates.Before accepting the position as acting director,Dee made sure that Mr.Fleesum recognized her authority to implement some major changes in policies she and the director had been planning before his accident.The changes were intended to make the company more responsive to the needs of employees,thus improving morale and reducing worker turnover.Although Dee was sorry the director was injured,she was pleased that Mr.Fleesum had confidence in her and was willing to give her the authority to implement important new programs.The only aspect of her opportunity that worried her was the resentment and hostility she sensed from a few of the older,more experienced managers.One of the most hostile coworkers was a fellow named Mort Gage.Dee decided she had better talk to Mort and find out why he was so upset. -Before the director's accident,Dee had worked with him to devise a plan that would allow each employee to select the fringe benefits he or she wants up to a certain dollar amount.The type of plan Dee and the director developed is known as a(n) :


A) cafeteria-style fringe benefits plan.
B) benefits buffet.
C) open options plan.
D) flexible spending plan.

E) A) and D)
F) A) and B)

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Which of the following is a valid statement about contingent workers?


A) Contingent workers are seldom skilled professionals.
B) By law,employers must provide contingent workers the same salary and benefits as permanent employees.
C) An increasing number of companies are hiring skilled professionals such as accountants as part of their contingent workforce.
D) By law,companies cannot hire contingent workers as part of the management team.

E) A) and B)
F) A) and C)

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When you collect information about a particular job title,including how the job is performed and what it takes to perform the job,you are conducting a job analysis.

A) True
B) False

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The cost of recruiting,processing,and training a new entry-level employee is significant,and sometimes exceeds the annual salary earned by the employee.

A) True
B) False

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According to the Connecting with Small Business box,small businesses have an advantage over large businesses when it comes to recruiting good talent for two reasons: they can afford to pay better;and they already have great employees who recruit for them.

A) True
B) False

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A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called:


A) job enlargement.
B) vestibule training.
C) job rotation.
D) an apprenticeship program.

E) All of the above
F) B) and D)

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A ___________ plan gives employees some ability to adjust hours when they work,as long as they work the required number of hours.


A) cafeteria-style plan
B) flextime
C) varitime
D) Gantt scheduling

E) A) and B)
F) None of the above

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Olivia's company announced that it will implement a compressed workweek schedule.If Olivia takes part in this plan,she will be allowed to work fewer hours each week,as long as she completes all assignments.

A) True
B) False

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Kandew Electronics requires all employees who work as research specialists in its electrical engineering department to have a minimum of a bachelor's degree in electrical engineering (BSEE) .This educational requirement would most likely be stated in the job _________ for this position.


A) analysis
B) description
C) designation
D) specification

E) A) and B)
F) A) and C)

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