Question 1

Cole,a vice president of human resources,recommends adding self-appraisals to the company's performance management system.The other executives wonder why,since people would certainly want to inflate scores of their own performance.Which of the following statements best supports Cole's idea of using self-appraisals?

Accepted Answer

A)   Self-ratings are rarely used alone as the only source of information.
B)   Differences between employees' self-ratings and peer's ratings can be fruitful topics for discussion.
C)   Employees can wait until after a feedback session to evaluate their own performance.
D)   Evaluating one's contributions gets employees thinking about their performance.
E)   Self-appraisals are especially important when an employee's job requires direct service to customers.F) A) and D)
G) None of the above

Question 2

Gina considers Craig,her office assistant,to be both highly skilled and highly motivated.Craig frequently surprises Gina with his creative problem solving,above and beyond the basic job requirements.What response should Gina make to Craig's performance?

Accepted Answer

A)   She should not respond to Craig's behavior because no changes are necessary.
B)   She should refer Craig for help with stress management.
C)   She should offer Craig feedback that is more detailed in areas needing improvement.
D)   She should reward Craig and offer him opportunities for career development.
E)   She should investigate whether Craig feels he is being treated fairly.F) B) and C)
G) A) and E)

Question 3

Performance management requires knowing what activities and outputs are desired,observing whether they occur,and providing feedback to help employees meet expectations.

Accepted Answer

A) True 
 B)False

Question 4

Jose,the human resource manager at Wind Chimes Inc. ,wants to use subordinates as sources of performance appraisal information.Which statement best supports that idea?

Accepted Answer

A)   Subordinates often have reliable information about a manager's behavior toward employees.
B)   Subordinates are often willing to say negative things about the person to whom they report.
C)   When feedback forms need subordinates' names on them,the subordinates tend to give lower ratings to the manager.
D)   When managers receive ratings from their subordinates,the employees have less power.
E)   Subordinate evaluations are most appropriate for strategic purposes.F) A) and E)
G) All of the above

Question 5

The HR team at Gray Pharma is meeting to discuss ways to improve the validity of its performance management system.One staffer suggests adding customer evaluations of the sales representatives in order to gauge their impact on customer satisfaction and sales.What is the major challenge of this approach?

Accepted Answer

A)   Customers have a tendency to inflate assessments of salespeople's performance.
B)   The customers are the only people who directly observe a sales representative's performance.
C)   The employees' jobs do not involved direct services to customer.
D)   Customer evaluations could cost hundreds of dollars for each salesperson.
E)   Information about customer satisfaction would be easier to gather from peers.F) C) and D)
G) A) and E)

Question 6

Janet,a production manager,thinks management by objectives (MBO) is a good way to measure performance results of employees in an organization.What advantage does this method offer Janet?

Accepted Answer

A)   The goals in this strategy are subjective.
B)   Managers and employees set their own goals independently.
C)   Management by objectives can have negative consequences on productivity.
D)   MBO is relatively easy to link to the organization's goals.
E)   MBO focuses narrowly on individual goals.F) A) and B)
G) C) and D)

Question 7

The receptionist at Madcap Advertising is punctual,polite,and always cheerful.The firm's employees and customers all love her.However,she has difficulty with the clerical tasks that the firm's prior receptionists handled.The receptionist's supervisor recommends redesigning the receptionist's job.That recommendation would be most appropriate in which of the following situations?

Accepted Answer

A)   The employee is low in both ability and motivation to meet standards.
B)   The employee has the ability to do better,but lacks the necessary motivation.
C)   The employee is highly motivated,but lacks ability unless she gets training.
D)   The employee is highly motivated but lacks ability,and training is not expected to help.
E)   The employee is motivated,but does not understand the significance of the problem.F) A) and C)
G) B) and C)

Question 8

Miguel,the HR manager at A1 Appliances,is preparing a newly promoted employee for her role as a supervisor.In his experience,he will need to address the new supervisor's nervousness about conducting performance appraisals.What is the most likely cause of this nervousness?

Accepted Answer

A)   Performance feedback must be aligned with the company's strategy.
B)   A performance evaluation can help supervisors decide how to develop employees' skills.
C)   Effective performance feedback makes employees aware of their strengths and weaknesses.
D)   Performance management supports administrative decisions that have a great impact on employees.
E)   Performance management starts with defining what the organization expects from employees.F) A) and E)
G) B) and D)

Question 9

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition,the employee has most likely committed a(n) _____.

Accepted Answer

A)   error based on similarity
B)   halo error
C)   central tendency
D)   horns error
E)   contrast errorF) A) and D)
G) B) and D)

Question 10

Suggest the different means by which an employee's unsatisfactory performance can be improved.

Accepted Answer

The most effective way to improve perfor...

Question 11

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Accepted Answer

A)   strategic fit
B)   specific feedback
C)   overall opinion
D)   employee orientation
E)   generalized instructionF) C) and D)
G) B) and D)

Question 12

Management by objectives (MBO)links employee performance with the organization's strategic goals.

Accepted Answer

A) True 
 B)False

Question 13

To rate employee behaviors,an organization begins by defining which behaviors are associated with the employee's personality traits.

Accepted Answer

A) True 
 B)False

Question 14

Discuss the various purposes of performance management systems.

Accepted Answer

Organizations establish performance mana...

Question 15

Gary,the CEO of Zansofel Inc. ,believes in providing employees with a flexible and open environment to enhance their skills and growth in the company.In the context of performance management and ethical issues associated with it,which of the following would Gary most likely oppose and why?

Accepted Answer

A)   He would oppose calibration meetings because they question the integrity of performance appraisal information provided by managers.
B)   He would oppose 360-degree appraisal because it gathers information from colleagues and subordinates,which can make the employees self-conscious.
C)   He would be against having a legally defensible performance management system because it focuses on scrutinizing employees who file a case against the company.
D)   He would be against electronic monitoring systems because they make the employees feel like robots and that they are being watched.
E)   He would be against top management carrying out performance appraisal of employees because it may lead to appraisal politics.F) C) and E)
G) A) and D)

Question 16

What is the name of the rating error that leads employees to believe that no aspect of their performance needs improvement?

Accepted Answer

A)   contrast error
B)   halo error
C)   horn error
D)   strictness error
E)   central tendency errorF) All of the above
G) A) and E)

Question 17

How can managers improve employee satisfaction with the feedback process?

Accepted Answer

A)   by keeping the feedback session short and concentrating on only the positive aspects of performance
B)   by using the tell-and-sell approach during the feedback session
C)   by avoiding decisions about following up on goals as these tend to intimidate the employee
D)   by letting employees voice their opinions and discuss performance goals during the feedback process
E)   by focusing on the employee's personalityF) A) and B)
G) All of the above

Question 18

Which of the following is an advantage of using results-oriented performance measurement?

Accepted Answer

A)   It is very effective in providing guidance on how an employee can improve.
B)   It is relatively easy to link to the organization's goals.
C)   It is generally more subjective than other kinds of performance measurement.
D)   It is highly acceptable to employees,but not to managers.
E)   It tends to be highly valid.F) All of the above
G) A) and D)

Question 19

Which of the following approaches to performance feedback is generally most effective?

Accepted Answer

A)   problem-solving
B)   tell-and-sell
C)   tell-and-listen
D)   tell-and-train
E)   listen-and-sellF) A) and B)
G) A) and C)

Question 20

Distinguish between behavioral observation scales (BOS)and behaviorally anchored rating scales (BARS).

Accepted Answer

A behaviorally anchored rating scale (BA...

Exam 10: Managing Employees Performance

Suggest the different means by which an employee's unsatisfactory performance can be improved.

Correct Answer
verified
The most effective way to improve perfor...
View Answer

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition,the employee has most likely committed a(n) _____.

Correct Answer
verified

Gary,the CEO of Zansofel Inc. ,believes in providing employees with a flexible and open environment to enhance their skills and growth in the company.In the context of performance management and ethical issues associated with it,which of the following would Gary most likely oppose and why?

Correct Answer
verified

Performance management requires knowing what activities and outputs are desired,observing whether they occur,and providing feedback to help employees meet expectations.

Correct Answer
verified

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Correct Answer
verified

Discuss the various purposes of performance management systems.

Correct Answer
verified
Organizations establish performance mana...
View Answer

How can managers improve employee satisfaction with the feedback process?

Correct Answer
verified

Which of the following approaches to performance feedback is generally most effective?

Correct Answer
verified

Correct Answer
verified

Which of the following is an advantage of using results-oriented performance measurement?

Correct Answer
verified

Janet,a production manager,thinks management by objectives (MBO) is a good way to measure performance results of employees in an organization.What advantage does this method offer Janet?

Correct Answer
verified

Correct Answer
verified

Jose,the human resource manager at Wind Chimes Inc. ,wants to use subordinates as sources of performance appraisal information.Which statement best supports that idea?

Correct Answer
verified

Management by objectives (MBO)links employee performance with the organization's strategic goals.

Correct Answer
verified

Correct Answer
verified

Distinguish between behavioral observation scales (BOS)and behaviorally anchored rating scales (BARS).

Correct Answer
verified
A behaviorally anchored rating scale (BA...
View Answer

What is the name of the rating error that leads employees to believe that no aspect of their performance needs improvement?

Correct Answer
verified

To rate employee behaviors,an organization begins by defining which behaviors are associated with the employee's personality traits.

Correct Answer
verified

Miguel,the HR manager at A1 Appliances,is preparing a newly promoted employee for her role as a supervisor.In his experience,he will need to address the new supervisor's nervousness about conducting performance appraisals.What is the most likely cause of this nervousness?

Correct Answer
verified

Gina considers Craig,her office assistant,to be both highly skilled and highly motivated.Craig frequently surprises Gina with his creative problem solving,above and beyond the basic job requirements.What response should Gina make to Craig's performance?

Correct Answer
verified

Exam 10: Managing Employees Performance

Suggest the different means by which an employee's unsatisfactory performance can be improved.

Correct AnswerverifiedThe most effective way to improve perfor...View AnswerShow Answer

When an employee evaluates his or her manager low on all performance criteria due to dissatisfaction with the manager's disposition,the employee has most likely committed a(n) _____.

Correct AnswerverifiedShow Answer

Gary,the CEO of Zansofel Inc. ,believes in providing employees with a flexible and open environment to enhance their skills and growth in the company.In the context of performance management and ethical issues associated with it,which of the following would Gary most likely oppose and why?

Correct AnswerverifiedShow Answer

Performance management requires knowing what activities and outputs are desired,observing whether they occur,and providing feedback to help employees meet expectations.

Correct AnswerverifiedShow Answer

Which of the following helps performance management meet the goals of supporting strategy and developing employees?

Correct AnswerverifiedShow Answer

Discuss the various purposes of performance management systems.

Correct AnswerverifiedOrganizations establish performance mana...View AnswerShow Answer

How can managers improve employee satisfaction with the feedback process?

Correct AnswerverifiedShow Answer

Which of the following approaches to performance feedback is generally most effective?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is an advantage of using results-oriented performance measurement?

Correct AnswerverifiedShow Answer

Janet,a production manager,thinks management by objectives (MBO) is a good way to measure performance results of employees in an organization.What advantage does this method offer Janet?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Jose,the human resource manager at Wind Chimes Inc. ,wants to use subordinates as sources of performance appraisal information.Which statement best supports that idea?

Correct AnswerverifiedShow Answer

Management by objectives (MBO)links employee performance with the organization's strategic goals.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Distinguish between behavioral observation scales (BOS)and behaviorally anchored rating scales (BARS).

Correct AnswerverifiedA behaviorally anchored rating scale (BA...View AnswerShow Answer

What is the name of the rating error that leads employees to believe that no aspect of their performance needs improvement?

Correct AnswerverifiedShow Answer

To rate employee behaviors,an organization begins by defining which behaviors are associated with the employee's personality traits.

Correct AnswerverifiedShow Answer

Miguel,the HR manager at A1 Appliances,is preparing a newly promoted employee for her role as a supervisor.In his experience,he will need to address the new supervisor's nervousness about conducting performance appraisals.What is the most likely cause of this nervousness?

Correct AnswerverifiedShow Answer

Gina considers Craig,her office assistant,to be both highly skilled and highly motivated.Craig frequently surprises Gina with his creative problem solving,above and beyond the basic job requirements.What response should Gina make to Craig's performance?

Correct AnswerverifiedShow Answer

Correct Answer
verified
The most effective way to improve perfor...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Organizations establish performance mana...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A behaviorally anchored rating scale (BA...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified