Question 1

Early-retirement programs are one of the most effective approaches to downsizing.

Accepted Answer

A) True 
 B)False

Question 2

Brighton Corporation recently undertook a reengineering strategy to increase the efficiency of its processes.According to your text,will reengineering have any effect on Brighton's HR department?

Accepted Answer

A)   No;the HR department will continue to accomplish its goals as it always has.
B)   Yes;the structure of pay and benefits will have to be redesigned.
C)   Yes;employees will require training,but only those in the top managerial positions.
D)   Yes;new employees with the same skill sets as current workers will need to be hired.
E)   No;employee levels will stay the same,with none being hired or laid off.F) All of the above
G) B) and D) B

Question 3

Carroll Inc. ,a cell phone manufacturer,has its assembly operations performed by Mortimer Corp. ,a firm that deals exclusively in assembling products for other companies.This scenario indicates that Carroll engages in the practice of

Accepted Answer

A)   outsourcing.
B)   reengineering.
C)   downsizing.
D)   benchmarking.
E)   acquiring.F) C) and D)
G) None of the above

Question 4

A large gap exists between the social system and the technical system in high-performance work systems.

Accepted Answer

A) True 
 B)False

Question 5

Zino Inc. ,a marketing firm,has employees who work in different cities in different time zones around the country.They coordinate their work efficiently with the help of technology,such as videoconferencing,mobile phones,and e-mail,for the production of marketing activities.Which of the following statements is true of Zino?

Accepted Answer

A)   It has a vertical organizational structure.
B)   It does not hold employees accountable for products and services.
C)   It encourages virtual teams.
D)   It encourages centralized decision-making.
E)   It has self-employed individuals with multiple clients.F) B) and C)
G) A) and C)

Question 6

Which of the following reflects a core value of total quality management?

Accepted Answer

A)   providing quality training to specific employees
B)   detecting errors and correcting them as they appear in an error-prone product or service
C)   developing generalized methods and processes that only focus on meeting the needs of external customers
D)   encouraging cooperation with vendors,suppliers,and customers to improve quality
E)   measuring an employee's progress based on how productive the employee appearsF) B) and C)
G) A) and E) D

Question 7

The processing and transmission of digitized human resource information is called electronic human resource management.

Accepted Answer

A) True 
 B)False

Question 8

Miller Inc. ,a maker of chocolate products,assigns its packaging and labeling to Labels U.S.A. ,a firm that specializes in packaging and labeling other companies' products.Which of the following HRM practices is Miller Inc.using in this scenario?

Accepted Answer

A)   acquiring
B)   reengineering
C)   downsizing
D)   benchmarking
E)   outsourcingF) A) and D)
G) A) and E)

Question 9

Teamwork gives employees the authority and ability to decide on how to do their work.

Accepted Answer

A) True 
 B)False

Question 10

According to the core values of total quality management,

Accepted Answer

A)   the progress of employees should be measured through self-evaluation.
B)   external customers should not be given any importance while developing any process.
C)   only key personnel should receive training in quality.
D)   errors in a product or service should be prevented before occurrence.
E)   internal customers should be valued more than external customers.F) A) and B)
G) D) and E)

Question 11

Laurie Corp. ,a major watch manufacturer,purchases Smith Inc. ,a smaller company that makes watch bands.Following this purchase,the watch band operations are performed by the Smith Division of Laurie Corp.This scenario is an example of an acquisition.

Accepted Answer

A) True 
 B)False

Question 12

In the context of alternative work arrangements,contract company workers are employed directly by a company.

Accepted Answer

A) True 
 B)False

Question 13

The relationship between an employer and an employee can be thought of in terms of a(n) _____,a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions.

Accepted Answer

A)   employee contract
B)   offer letter
C)   psychological contract
D)   legal bond
E)   legal agreementF) A) and C)
G) A) and B)

Question 14

Leo Corp. ,a large-scale cell phone manufacturer,buys Milo Inc. ,a small cell phone manufacturer,to secure a greater share of the cell phone industry.This scenario exemplifies

Accepted Answer

A)   consolidation.
B)   a partnership.
C)   downsizing.
D)   a merger.
E)   a strategic alliance.F) C) and D)
G) All of the above

Question 15

Define the term labor force,distinguishing between the internal labor force and the external labor market.

Accepted Answer

The term labor force is a general way to...

Question 16

Explain what a psychological contract is and compare the traditional version to the new type.

Accepted Answer

A psychological contract is a descriptio...

Question 17

Successful organizations treat all their workers as knowledge workers.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following refers to full involvement in one's work and commitment to one's job and company?

Accepted Answer

A)   job enhancement
B)   employee selection
C)   employee appraisal
D)   job specialization
E)   employee engagementF) All of the above
G) B) and C)

Question 19

Amy is interested in a career in human resource management.She expected her first job to focus on giving employees access to information and enrollment forms for training,benefits,and other programs.However,she has since learned that HR employees spend less time doing that kind of work.Which of the following trends is behind that change?

Accepted Answer

A)   employees can now get such information through self-service
B)   benefits have been cut from most company programs
C)   managers have taken over those HR duties
D)   lack of voluntary participation has led to the elimination of employee training programs
E)   due to privacy laws,human resources cannot obtain any sensitive employee informationF) A) and D)
G) A) and E)

Question 20

Define electronic human resource management (e-HRM).List five ways creative organizations are applying social networking tools to human resource management.

Accepted Answer

Electronic human resource management (e-HRM)refers to the processing and transmission of digitized information used in HRM,including text,sound,and visual images,from one computer or electronic device to another.
The HRM applications of social networking tools include:
1.Sites for capturing,sharing,and storing knowledge to preserve knowledge that otherwise could be lost when employees retire.
2.Online surveys to gather employees' opinions,which help increase employees' engagement with the jobs and the organization.
3.Networking tools to create online expert communities to identify employee expertise and make it available to those who can apply it.
4.Online discussions such as commenting tools to promote creativity and innovation.
5.Sites where users can post links to articles,webinars,training programs,and other information that helps to reinforce lessons learned during training and on-the-job experience.
6.Instant messaging and other communication tools to use with mentors and coaches,which help in employee development through mentoring and coaching.
7.Sites where the HR department posts job openings and responds to candidates' questions which helps to identify and connect with promising job candidates.

Exam 2: Trends in Human Resource Management

Early-retirement programs are one of the most effective approaches to downsizing.

Correct Answer
verified

Brighton Corporation recently undertook a reengineering strategy to increase the efficiency of its processes.According to your text,will reengineering have any effect on Brighton's HR department?

Correct Answer
verified
B

Carroll Inc. ,a cell phone manufacturer,has its assembly operations performed by Mortimer Corp. ,a firm that deals exclusively in assembling products for other companies.This scenario indicates that Carroll engages in the practice of

Correct Answer
verified

A large gap exists between the social system and the technical system in high-performance work systems.

Correct Answer
verified

Correct Answer
verified

Which of the following reflects a core value of total quality management?

Correct Answer
verified
D

The processing and transmission of digitized human resource information is called electronic human resource management.

Correct Answer
verified

Miller Inc. ,a maker of chocolate products,assigns its packaging and labeling to Labels U.S.A. ,a firm that specializes in packaging and labeling other companies' products.Which of the following HRM practices is Miller Inc.using in this scenario?

Correct Answer
verified

Teamwork gives employees the authority and ability to decide on how to do their work.

Correct Answer
verified

According to the core values of total quality management,

Correct Answer
verified

Laurie Corp. ,a major watch manufacturer,purchases Smith Inc. ,a smaller company that makes watch bands.Following this purchase,the watch band operations are performed by the Smith Division of Laurie Corp.This scenario is an example of an acquisition.

Correct Answer
verified

In the context of alternative work arrangements,contract company workers are employed directly by a company.

Correct Answer
verified

The relationship between an employer and an employee can be thought of in terms of a(n) _____,a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions.

Correct Answer
verified

Leo Corp. ,a large-scale cell phone manufacturer,buys Milo Inc. ,a small cell phone manufacturer,to secure a greater share of the cell phone industry.This scenario exemplifies

Correct Answer
verified

Define the term labor force,distinguishing between the internal labor force and the external labor market.

Correct Answer
verified
The term labor force is a general way to...
View Answer

Explain what a psychological contract is and compare the traditional version to the new type.

Correct Answer
verified
A psychological contract is a descriptio...
View Answer

Successful organizations treat all their workers as knowledge workers.

Correct Answer
verified

Which of the following refers to full involvement in one's work and commitment to one's job and company?

Correct Answer
verified

Correct Answer
verified

Define electronic human resource management (e-HRM).List five ways creative organizations are applying social networking tools to human resource management.

Exam 2: Trends in Human Resource Management

Early-retirement programs are one of the most effective approaches to downsizing.

Correct AnswerverifiedShow Answer

Brighton Corporation recently undertook a reengineering strategy to increase the efficiency of its processes.According to your text,will reengineering have any effect on Brighton's HR department?

Correct AnswerverifiedB

Carroll Inc. ,a cell phone manufacturer,has its assembly operations performed by Mortimer Corp. ,a firm that deals exclusively in assembling products for other companies.This scenario indicates that Carroll engages in the practice of

Correct AnswerverifiedShow Answer

A large gap exists between the social system and the technical system in high-performance work systems.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following reflects a core value of total quality management?

Correct AnswerverifiedD

The processing and transmission of digitized human resource information is called electronic human resource management.

Correct AnswerverifiedShow Answer

Miller Inc. ,a maker of chocolate products,assigns its packaging and labeling to Labels U.S.A. ,a firm that specializes in packaging and labeling other companies' products.Which of the following HRM practices is Miller Inc.using in this scenario?

Correct AnswerverifiedShow Answer

Teamwork gives employees the authority and ability to decide on how to do their work.

Correct AnswerverifiedShow Answer

According to the core values of total quality management,

Correct AnswerverifiedShow Answer

Laurie Corp. ,a major watch manufacturer,purchases Smith Inc. ,a smaller company that makes watch bands.Following this purchase,the watch band operations are performed by the Smith Division of Laurie Corp.This scenario is an example of an acquisition.

Correct AnswerverifiedShow Answer

In the context of alternative work arrangements,contract company workers are employed directly by a company.

Correct AnswerverifiedShow Answer

The relationship between an employer and an employee can be thought of in terms of a(n) _____,a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions.

Correct AnswerverifiedShow Answer

Leo Corp. ,a large-scale cell phone manufacturer,buys Milo Inc. ,a small cell phone manufacturer,to secure a greater share of the cell phone industry.This scenario exemplifies

Correct AnswerverifiedShow Answer

Define the term labor force,distinguishing between the internal labor force and the external labor market.

Correct AnswerverifiedThe term labor force is a general way to...View AnswerShow Answer

Explain what a psychological contract is and compare the traditional version to the new type.

Correct AnswerverifiedA psychological contract is a descriptio...View AnswerShow Answer

Successful organizations treat all their workers as knowledge workers.

Correct AnswerverifiedShow Answer

Which of the following refers to full involvement in one's work and commitment to one's job and company?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Define electronic human resource management (e-HRM).List five ways creative organizations are applying social networking tools to human resource management.

Correct Answer
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Correct Answer
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B

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Correct Answer
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D

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified
The term labor force is a general way to...
View Answer

Correct Answer
verified
A psychological contract is a descriptio...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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